The difficulties of registering a local domain in Zimbabwe

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The need to have local Zimbabwean content on the internet has been widely discussed. The main idea being that the internet will become more relevant to locals if it has content people have traditionally consumed on platforms like TV, radio, newspapers, books and so forth.

The capacity of our local ICT infrastructure to enable the creation and hosting of this information locally has also grown over the years. There are more people using the internet too, especially with the introduction of mobile broadband by a number of operators locally.

One of the main drivers of local content is local people being able to easily register a domain in the .zw space. Being able to find information on how to do this, being able to easily contact a registrar and get a domain registered without difficulty, and being able to proceed with the task of creating and making information available. This process is not straightforward locally.

The Zimbabwe Internet Service Providers Association (ZISPA), whose task it is to manage the .co.zw space, have a website they don’t update so you can’t really rely on it for current information and procedures. TelOne, the organization in charge of the .org.zw space also doesn’t have registration information easily accessible.

If you do decide to check the domain registration procedure page on the ZISPA site, it has information that non-tech people cannot understand (“DNS servers” and such other terms) and therefore excludes a lot of people. For help with the procedure, people then have to go to ZISPA members, the ISPs. Now, the membership list on the ZISPA site was last updated on 9 August 2007 and some of the ISPs listed there don’t exist anymore, so even that route won’t yield straightforward answers.

We have received several complaints by technology professionals and other people who just want the process to be easier. Most have resorted to registering international domains (.com ones that is) after having giving up on what they find to be needless procedures demanded by the ‘system’.

We have held an interview with the current ZISPA chairman, Troy Prinsloo, and will post extracts from the interview here in the coming days. He generally acknowledges some of the problems with the current setup and explains how some of the issues (especially those associated with the delays in getting a domain registered) are unavoidable.

Yesterday, we decided to play customer and call some of the well known local ISPs to request domain registration services. We called 9 of them. All but 2 (Webdev and ZARnet) won’t let you register a domain without you buying another service from them. The service can be anything from a dialup account, a broadband account or web hosting account.

We didn’t check with all ISPs in Zimbabwe but the ones we called are the most known and we believe are representative of the prevailing environment.

We have put the results of the enquiries we made in the table below:

ISP Domain Registration

As for how long it takes to register a domain, the least amount of time we could get is 2 days. The personal experience of this writer is it can take up to 4 days sometimes, and that ISPs generally cannot guarantee you anything in terms of time. I have personally been told something along the lines of “Hey, we can’t say. we’ll just forward the documents to ZISPA and wait for a response. 2 to 3 days maybe. 1 day if you’re lucky!”

Clearly, a lot can be done to improve the process and make it as available and transparent as possible. ZISPA can start with updating its website and providing information that makes it easier for non-techies and techies to register domains. More players should also come in with some innovative solutions to make the process faster, easier and even cheaper.

We would like to know what your experience has been registering a domain in Zimbabwe. Please share in the comments below.



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31 Comments

  1. Anonymouse77

    Has anyone else got the same kind of response when you call Telco. It seems no one is sure about what they are doing  at that company. The last time I called inquiring about SIP lines, I was transfered 4 times until I decided to cut the phone.

    Reply
  2. Oscar Manduku

    If only ZISPA could agree to host the registry on one server called register.co.zw or something simeple like that. I mean, they make us look like we cannot organise ourselves as an industry and look stupid in front of clients…

    Reply
    1. Domains

      What does a site name have to do with a better service from ZISPA, half the time its the ISP’s that are messing up your domain registration anyway

      Reply
  3. Developer

    Spot on techzim, for thoz reasons, i ended up registering .com domains! While Zimbos r always keen on shifting the blame on politics, i think its cases like these that make it clear that politics aside, we r still a failure. In SA i can register and activate a domain online in 10mins!

    Reply
  4. Ndaneta

    Spot on TechZim! I have never agreed with you more on this.
     
    The ZISPA website, http://www.co.zw, is out of date. Mind you this was the brainchild of ZOL and partners. What does it say about this ISP? The guy who manages the zispa registration email never gets back to you or is said to be on leave because he does this part-time. So the only way to register is through the same ISP’s who manage ZISPA. I say ZISPA should not be controlled by these greedy ISP’s. It’s just common sense. The blame for this falls squarely on ZOL. Please respond.
     
    The ISP’s or their greedy employees will try and make it very difficult to register a domain the legal way.

    Reply
    1. Domain

      this is not 100% true – the way ZISPA does registrations and its requirements i believe to come from our good friends at . . . . POTRAZ. Hence half the time its the ISP or the domain registrar that fail to send the correct information into ZISPA for your domain registration

      Reply
      1. Ndaneta

        The argument here is not about stringent requirements coming from Potraz. It is about how slow ZISPA is at helping registrants setup a domain. This is because ZISPA members have a vested interested to squeeze as much bucks from you by channeling you to their ISP’s for a $20 fee for registration. This is because of a need to profiteer. In effect the organisation is failing to fulfil it’s mandate and Potraz should consider taking control away from them and placing it in a neutral party. Then automation of the services will go a long way to help improve service. It will stop greedy and lazy employees from disrupting the flow of business. And if half the time the domain registrar fails to send in the correct information, it might be because you are not communicating effectively. The ZISPA website is out of date, there are no correct contact details except for the email address fo which it takes a decade to get a response from because the guy is away on holiday jet-skiing in the Bahamas. My point still stands, ZISPA needs to communicate and process manage better.

        Reply
  5. Buffdaddy

    The nameserver box moves around from ISP to ISP on rotation. Then there is only one individual who does registrations. It took me 7days to have one domain registered because the dude was on a skiing holiday.

    Reply
  6. KuraiMGT

    Painful reality, we need to jack up. Put young Turks in all IT related environs. I think the major problem is that we have capital lieing with the sunset generation. They simply don’t have a clue on the needs of this sector. Huewei employs young guys……average company age is in the 30’s and look at the results.

    Reply
  7. Garikai Dzoma

    I think the solution is simply to register a *.zw.com domain or some thing of that sort e.g. *.zw.org domains. Not only are the *.zw domains expensive transferring that domain will take you decades, adding subdomains is not easy. You only need to look at the ZISPA logo to learn all you need to know.

    Reply
    1. Anonymous

      Protip: If you want flexibility – use a DNS server from someone who’s not your registrar (everydns.com / afraid.org): adding subdomains is a breeze. Also – you won’t have to pay transfer fees when you need to migrate hosts. Simply point your DNS records elsewhere

      Reply
  8. tinm@n

    There was a time when people went on a domain registration spree. Registering and parking many domains. I believe it was for speculative processes. These people made ISPs (perhaps as a consequence of a ZISPA members’ agreement) demand more from a potential registrant, making it a very slow processs. It spoilt everything for many people who legitimately wanted to register domains for business or websites.

    Consequently, I am NOT for an automated process, though I would appreciate a faster registration process. A day would be good enough for me.

    Responding to “the ZISPA site, has information that non-tech people cannot
    understand (“DNS servers” and such other terms) and therefore excludes a
    lot of people.”…ZIPSA deals with the ISPs that are members of the association, not with individuals. So if you do not understand it, then you are probably the wrong person seeking service from the wrong place. I do know that they have special provision for those registering from without but all registrations are done through the ISP. So continue dealing with those expensive ISPs for your registrations and hosting services.

    Reply
    1. Anonymous

      I agree in part: if you do not know what ‘DNS’ is – you probably shouldn’t be registering a domain & it would be best for everyone involved if an ISP register it for you.

      I disagree on automation: i think automation would be a fine idea: as long as they have a clear dispute resolution process.

      Reply
      1. zimHosts.com

        Tinm@n you took the words right off my fingers. There was a registration spree that prompted all of ZISPA’s partners to then update the ownership requirements. Imagine a John Doe registering cocacola.co.zw and then auctioning it to Delta at a future time? It is necessary to protect all legal entities that is why some checks and requirements need to be met first before the registration goes through. Automation should not be considered for that simple eventuality.

        Current dispute resolution is clearly First-come First-served

        Reply
  9. Domain

    Improvements do need to be made, but lets point the finger to where the Improvements must be made.

    Most of the issues that we are bringing up above here are ISP and Domain Registrar errors, problems, costs and just failure to follow the POTRAZ required registration process. – Maybe as a way of testing this the Techzim team can do an under-cover live run to setup a domain and see where the system is REALLY failing – but from both the Registrar’s side and the ZISPA register side. And as for the look of the site and any other asthetics a.k.a pretty graphics and such dont make a for a better system, ask any Linux/UNIX admin.

    Reply
    1. tinm@n

      What system are you talking about? It is not any sort of system failure that is being discussed, but the bureaucratic process of establishing/registering a domain.

      Reply
      1. Domain

        alright the “process” like am trying to explain is determined by POTRAZ, and it seems to be a bit to complicated for registrars to follow,

        Reply
  10. Pindilemhandu

    why should i send zispa a photocopy of my ID, like serously, isps should initiate the transformation of that organisation, how can a domain be $20, thats too much, how can we encourage innovation at such a high cost

    Reply
    1. Jephat122

      You must be joking ! Try register a car, a birth, a death, a marriage, a sim card, a company, Zesa bill, whateva ….. without ID ????. DO you even know what a domain is ?? Zimbabwe’s TLD is trusted and we should be proud of that. Those who cry for freedom are usually the ones who want to abuse it.

      A good website takes weeks to develope – so what’s two days ?? Eiish !!!

      Reply
    2. Domain

      once again – that is a requirement in the process determined by POTRAZ not ZISPA, same thing with the registration of your Cell-phone lines = POTRAZ

      Reply
    3. tinm@n

      cost is subject to much argument. most of these ISPs have very low business so, like the banking industry, maximise by charging very high figures.(globally, the average annual registration cost is $10 for everything and lots of bells and whistles). some would argue that the high charge is responsible for the low business…chicken or egg, your choice.

      i believe they should bring down the cost and improve their offerings. the economy isnt too good for this business. so in some way, i do sympathise with them. if, by “that organisation”, you mean ZISPA, bear in mind that ISPs make up that organisation. policy is determined by them, by consensus unless, otherwise, it is by law…which becomes a POTRAZ issue.

      as for registration requirements, I am in full support of those requirements. we dont want the massive registrations that took place at some point, many of which were foreign owned and, worst of all, speculative!

      Reply
  11. Annoyed

    ha ha! And every else it’s instant. Register even for a .co.za domain and you get it instantly. What a joke.

    Reply
    1. Bemused

      Yes very funny, Try register vodacomsucks.co.za or zumatherapist.co.za and it won’t last 10 seconds ha ha ! to you…..

      Reply
  12. guest

    its been terrible a nightmare to say the least, i am not a tech person but i feel like we are being taken for a ride, i booked and paid 25 to telco and a monthly sub of 15dollars, when i wanted to pt up a website they said the 25 registration was for the email accounts, if i want a website domain i had to pay another 25dollars, which i then did. can someone explain to me why i paid twice if the domains already mine

    Reply
    1. Anonymous

      It baffles me also. 25 dollars was for the domain and 15 dollars per month is for hosting why another 25 dollars. Thats daylight robbery. Visit http://www.netbrowse.net hosting is 1 dollar per month if you have your own domain. E-mails are free and unlimited

      Reply

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