DStv Zimbabwe has just announced that it has suspended payments through mobile money service EcoCash, something that ought to put a damper on any attempts at beating holiday queues through m-commerce convenience.
According to a post published on the DStv Facebook page, this temporary disruption has been caused by technical challenges and it is indefinite. In responses to questions asked in the comments section of the Facebook post, DStv Zimbabwe also pointed out that payments through Telecash are also suspended. This means that payment through the Telecash GoldCard and the EcoCash Master Card aren’t possible as well.
The only mobile money option that is still working is financial institution CABS’ Textacash, an option that might provide relief to its 300,000 plus subscriber base but still leaves the bulk of mobile money subscribers who use EcoCash and Telecash in a fix.
The traditional payment options, that is the financial institutions like CBZ Bank, NMB Bank, ZB Bank, Stanbic, Standard Chartered, Steward Bank, FBC Bank, Met Bank, CABS and POSB (and are now ironically becoming the alternative solutions) are still available. The biggest frustration there is the fact that banks aren’t as flexible in terms of operating hours, something that rules out payment over the holidays like Easter that starts tomorrow.
Still, if you have made a payment via Textacash and want to follow up n it this holiday, DStv Zimbabwe walk-ins will be open on Saturday until 2pm and there is the call centre option that you can access until 5pm.