Econet experiences another service outage, subscribers cry foul

Nigel Gambanga Avatar

Local mobile network operator, Econet Wireless is experiencing a service outage. First noted earlier this morning, the loss of service has affected subscribers in terms of both voice and data traffic.

According to the limited information shared by sources from Econet, the problem has been identified as a connectivity and data challenge which has affected some, but not all of the connections.

This is the second major service disruption in three weeks and Econet has already sent out apologies to its subscribers via social media where some subscribers have been venting their frustration.

 

We would like to sincerely apologise to all our valued customers for the intermittent service interruption currently... Posted by Econet Zimbabwe on Monday, 21 September 2015
One concern raised by subscribers on Econet's Facebook page was about bundles that have specific access periods. Any disruption like the one being experienced will mean limited access for a service that is meant to last for at least a full day. It remains to be seen whether Econet will offer subscribers some form of reparation for the lost service.
 

18 comments

  1. fourwallsinaroom

    yeah econet…
    i purchased an unlimited sms bundle. my app device had had an accident. low and behold at 1500sms after a week… i was told i violated fair usage which states that i can not send more than 1500sms in a 7day period… and yet you call it unlimited. why not just call it 1500sms bundle plain and simple… while this is the network of choice due to services, LTE, fast 3G, good coverage, ecocash. I swear by net*one but am forced to use them as everone else is using them

    1. TheKing

      LOL, you actually sent 1500 sms?

    2. jemsie

      “unlimited” services by any company affiliated to liquid, usually means limited to their policies. until they find someone rich enough, or big enough to sue them for false advertising.. then i doubt anything will change.

      1. TheKing

        Tell me any place were you can get an unlimited service with no fair usage policy?

        1. jemsie

          http://www.choose.net/media/guide/features/broadband-fair-use-policies.html

          according to that, BT and Sky have no fair use on their unlimited. yes, we are not in the UK.

          but technically, the word “unlimited” means: not limited or restricted in terms of number, quantity, or extent.

          therefor, it is false advertising that actually prejudices the customer.

    3. Khal Drogo

      Sounds like you were abusing the service.

    4. Allaz

      At 1500 sms per week I think YOU are in the wrong here. They said unlimited yes – but they never said BULK SMS. It marketed as a normal individual sms product but that kind of usage was clearly bulk sms.

  2. Gary

    Can u image what it would be like when every other Tom Dick and Harry leech onto Econet? Their current network cannot handle the volume of traffic. Remember the few tourists that come to Zim and the Foreign Biz Sector all roam with Econet….

    1. macd chip

      My phone always pick and connect to Econet for roaming, l have tried so many times to force it to connect to other mno without success.

  3. moses

    Econet better get in line and share infrastructure lol.

  4. Sagitarr

    Maybe it’s time for EW to concentrate on its core business. This wanting to take over “everything” when they haven’t the know-how nor capacity is now coming to haunt them. I bought into the $2 for 3GB special but within 3 hrs I had a zero balance. The data was probably 30MB not 3GB!

    1. TheKing

      You sure you did not have updates running?

      1. Garikai

        Dude 3GB! Even with updates running that’s still a hell lot of data to disappear in 3 hours. Maybe he was streaming HD but with the speeds what they are there is no chance.

  5. Dr Mzee

    Ndanetswa negonzo 1 amana monaz ndashaya sock rangu. 1

    1. Econet Customer Care

      Dear Valued Client.
      We are sure when the network is restored, sock rako uchariwana. Our engineers are working flat out to provide a perfect network but imimiwo muchiwachawo ma socks kani gen’a.

  6. concerned citizen

    vanhu ve econet maguta magarika ,u lucky switching costs are high would have dumped you ages ago

  7. leslie magaisa

    econet pse be professional,u do not apologise for these mishaps in connection,at times the services are not up to scratch.do something before we switch to other networks .we have been loyal

  8. lexicon

    unlimited means just that : unlimited, there is no need to redefine unlimited concept. sowhy bar someone when it unlimited

2023 © Techzim All rights reserved. Hosted By Cloud Unboxed