Zimbabwe’ three mobile network operators – Econet, NetOne and Telecel all have the same pitch for broadband and voice delivery – “We promise you our beloved subscriber a world of unlimited communication possibilities with a guarantee that your money will be best spent with us”.
The reality, though, is that some of these promises aren’t kept. Service delivery isn’t always satisfactory with cases of dropped calls, data that vanishes and throttled connections. All operators are guilty of this and we’d like to believe the regulator is using its new framework for service delivery to enforce better service and do away with these issues.
When it comes to what you get for each dollar, though, it’s pretty straightforward. There are different products on the market from all three mobile operators and we’ve created a snapshot of what US$10 gets you over one month from Econet, NetOne and Telecel in 2017.
One thing that’s clear is how mobile broadband services are still expensive. All three operators ought to provide subscribers with a better deal and judging from how NetOne tried to accommodate subscribers with unlimited access to social media there’s room for improvement from every provider.
|WhatsApp Bundles||220 MB||Unlimited||350 MB|
|Facebook Bundles||220 MB||Unlimited||450 MB|
|Twitter Bundles||N/A||Unlimited||200 MB|
|SMS||100 texts**||30 texts||300 texts|
|Data||20 MB||800 MB||N/A|
|On-Net Calls||16.54 minutes**||130 minutes||150 minutes|
|Off-Net Calls||N/A||40 minutes||25 minutes|
*Econet does not provide a comprehensive package for monthly Voice, Data and SMS. This summary considers a spread of $10 spent across the three areas.
** Valid for 5 days only