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TelOne Internet slows down after fibre cut in Mozambique

A fibre cable cut in Mozambique that occurred on Wednesday 9 May has adversely affected TelOne’s internet services. The problem affected at least all TelOne ADSL users in Zimbabwe whose internet significantly slowed down, with some users not able to access the service at all. According to our sources at Zimbabwe’s sole fixed telecoms operator, after the cut, all its internet traffic got rerouted through existing satellite links, which are much slower than fibre and have limited capacity.

We enquired about the situation from TelOne and got the following statement from their public relations department:

The optical cable linking Zimbabwe to the undersea cables in Maputo has been accidentally cut, as a result, customers are experiencing erratic internet service. Our partners, Mozambique Telecommunications Network, are working flat out the restore the service.

TelOne connected to the EASSy cable through Mozambique in March 2011, establishing the single largest capacity international fibre link into the country at 2.48 Gbps. Other operators that have international fibre links are Econet (through their subsidiary Liquid Telecom) and PowerTel (a subsidiary of the government owned national power company, ZESA).

It’s not clear if the problem has been resolved yet but many ADSL users we checked with confirmed they are still having problems.


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31 thoughts on “TelOne Internet slows down after fibre cut in Mozambique

  1. “affected ‘at least all’ users” – made my day 🙂

    I will never use TelOne ADSL, too slow and far too unreliable..
    It might be expensive but at least its fast and always works
    Liquid ftw. thatisall

    1. Not too slow. Actually depends on the subscription package (download/upload) Am outside Zim. I subscribed it for people back home and we skype at excellent video and audio. clear with no choppy video.

      Accidents happen even with Liquid….though them saying “accidentally cut” means it was human error not a fault of sorts.

      1. I think that my main problem with TelOne is that they don’t offer any packages faster than 2mbit/512kbit for those who want/need it faster, whilst I was living in England for a few years I was on a 30/10 connection so for me coming from that slow is not an option 😉 with Liquid I’m currently on 8mbit/8mbit and I understand that everyone does and will have problems, js that I haven’t had any yet..

        1. so what do you use 8mbit data for .
          telone offering brilliant and affordable package.not every one rich like you

        2. 8mbit???? You sound like a Econet sells guys. Send me a log file proving that otherwise l conclude its just hearsay.

        3. Not likely that you are getting 8Mbps/8Mbps symmetrical. The packages are based on burst and CIR and checking with my friends, there is no 8Mbps/8Mbps package.

        4. @d99ecc101df0f3f31b0dbc7a5d8a6c1d:disqus

          It’s not a general package, I had to request it.

          @macdchip:disqus

          I am not by any means an econet salesman, this good enough? I did it to an international server because on the local server i get well above 30.. http://db.tt/wNlNQaKj

          @71d4b664f398db19fa6bbad8b1f22604:disqus

          I use it for browsing, gaming (XBL), dowloads, youtube, Skype HD chats, streaming radio, movies, all sorts.
          and I totally understand that not everyone in Zim can afford speeds that fast but I still think that TelOne (and all other ISP’s) should offer packages at faster speeds.

          1. @damo_o:disqus i was just doing rough calculations and comparing prices from three providers. 1Mbps of CIR ranges from $734 (tel*one) to about $3000 (africa online) so lets assume you are paying $1500 per Mbps that comes out to a whopping $12,000 before VAT. My friend you have a lot of money to spend on skype and xbox and you tube.

          2. @damo_o:disqus i was just doing rough calculations and comparing prices from three providers. 1Mbps of CIR ranges from $734 (tel*one) to about $3000 (africa online) so lets assume you are paying $1500 per Mbps that comes out to a whopping $12,000 before VAT. My friend you have a lot of money to spend on skype and xbox and you tube.

          3. @damo_o:disqus i was just doing rough calculations and comparing prices from three providers. 1Mbps of CIR ranges from $734 (tel*one) to about $3000 (africa online) so lets assume you are paying $1500 per Mbps that comes out to a whopping $12,000 before VAT. My friend you have a lot of money to spend on skype and xbox and you tube.

          4. @damo_o:disqus i was just doing rough calculations and comparing prices from three providers. 1Mbps of CIR ranges from $734 (tel*one) to about $3000 (africa online) so lets assume you are paying $1500 per Mbps that comes out to a whopping $12,000 before VAT. My friend you have a lot of money to spend on skype and xbox and you tube.

            1. Na mate I think we’re a bit confused with the units being used.. I don’t know why there isn’t a standardized unit for measuring internet speed.
              Basically
              1mbit = 128kb8mbit = 1024kb (1mb)8mb = 64mbitAnd yes, $12000 is a little steep and tbh i don’t think it to be possible that even I could utilize 8mb/s. So as you can see I get 8mbit/s or 1mb/s and it turns out that I draw the line at $2300/m (after VAT) 😛

              1. @damo_o:disqus ok lets get things straight. there are 8bits in a byte. therefore your are on a 128kilobyte package. If thats the case you are paying $200-$350 for your package.

              2. no, that is not the case, in my last point a clearly differentiated between a megabyte and megabit was established by putting one as mb and the other mbit, if you do not believe that 8 megabits are equal to 1 megabyte so be it. I googled up a quick website to show it..
                http://www.matisse.net/bitcalc

              3. @damo_o:disqus ok lets get things straight. there are 8bits in a byte. therefore your are on a 128kilobyte package. If thats the case you are paying $200-$350 for your package.

        5. @damo_o:disqus
          lm humbled, from which part of the country are you getting these speeds. Why is Econet not making a lot of noise about it?

          1. Eastlea, just down the road from Amazing Ville (the guys who install the fiber) and like I said, it’s not exactly cheap.. And @bhinikwa, you’re not the one who has to justify it, I am, and I don’t consider it at all a waste of anything.

            1. You are on fibre! Ok, now l get you. Pliz borrow me some bandwidth l live just down the road.

            2. You are on fibre! Ok, now l get you. Pliz borrow me some bandwidth l live just down the road.

              1. Please LEND me some bandwidth (technically, you can’t actually lend bandwidth, but I think my point has been made). Correct grammar saves lives. Thank you.

              2. @bitchsbrew:disqus haha yes, that was the whole reason for why i even posted here in the first place, to point out where he says ‘at least all’ 😉 and not to ‘knock it down’ (!!)

                @macdchip:disqus I dont see why not, we could just start up out own little fiber network? ^^ lol

            3. You are on fibre! Ok, now l get you. Pliz borrow me some bandwidth l live just down the road.

            4. You are on fibre! Ok, now l get you. Pliz borrow me some bandwidth l live just down the road.

  2. I kinda suspect this breakage affected alot more people than just
    Telone…I use powertel at home and that was down a day or two ago, on
    my phone econet was using gprs instead of the usual edge (turning on 3g
    is pointless and wastes battery), and at work the internet was as slow
    as powertel when working normally yet we use ZOL!

  3. This outage affected more than just telone. Was on edge/gprs on econet dongle in the rural areas & speed was pathetic..couldnt even open a decent page with graphics. on 8mbps hmmm I smell a rat. Why waste so much bandwidth on just games & video downloads. Its unjustifiable.

  4. Too quick to knock down an otherwise good service, because it’s government owned. Typical Zimbos.

  5. As at 5pm, Friday 18th, ADSL down here in Mutare has been useless since
    midday today. Uncapped ADSL premium package not delivering more than
    100kbps, average around 40kbps. TelOne response? Eish, the cable in Moz
    is damaged!

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