A fibre cable cut in Mozambique that occurred on Wednesday 9 May has adversely affected TelOne’s internet services. The problem affected at least all TelOne ADSL users in Zimbabwe whose internet significantly slowed down, with some users not able to access the service at all. According to our sources at Zimbabwe’s sole fixed telecoms operator, after the cut, all its internet traffic got rerouted through existing satellite links, which are much slower than fibre and have limited capacity.
We enquired about the situation from TelOne and got the following statement from their public relations department:
The optical cable linking Zimbabwe to the undersea cables in Maputo has been accidentally cut, as a result, customers are experiencing erratic internet service. Our partners, Mozambique Telecommunications Network, are working flat out the restore the service.
TelOne connected to the EASSy cable through Mozambique in March 2011, establishing the single largest capacity international fibre link into the country at 2.48 Gbps. Other operators that have international fibre links are Econet (through their subsidiary Liquid Telecom) and PowerTel (a subsidiary of the government owned national power company, ZESA).
It’s not clear if the problem has been resolved yet but many ADSL users we checked with confirmed they are still having problems.