Once only used as a person to person (well, small groups as well), communication tool, WhatsApp is clearly becoming more. We’ve heard from a number of companies locally that they are adding WhatsApp to their options of communication with customers. It’s an interesting business use of the tool which we’re sure WhatsApp never planned or predicted.
We received this WhatsApp message a few days ago and thought we’d share it with you. The company is one of the most visible panel beating companies in Harare and them going WhatsApp must be indicative of a trend.
Are you using WhatsApp at your company to communicate with customers?