The festive season once again saw a bumper rise in Econet subscribers with the company reporting that it has crossed the 8-million level for the first time, supported by the recent introduction of Buddie Zone.
Econet Wireless Commercial Director Mr George Barbaressos confirmed the new figures, saying the demand for Econet lines remains “very, very strong”.
“People have realised that we offer the best value in every respect, in terms of value for money, in terms of the best product range, the best coverage and the best customer service” he said.
Mr Barbaressos, one of the very few expatriates working at Econet, said the key factor in Econet’s dominance was investment. “We have spent and continue to spend more money on our network than all our competitors combined.”
He said 2013 was going to be very much about customer service and customer experience. “It’s our main focus,” he said.
“We are going to spend significantly on customer service this year. We are going to expand and improve our network of shops, expand our call centres, and we are going to train our staff to ensure that the core values of our founder drive the company at all levels.” he added.
Meanwhile the company also announced that EcoCash customers have also crossed 2 million for the first time.
Press release provided by Econet Wireless Zimbabwe
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