Every now and again, an email reaches our mailboxes that makes us here all go “Exactly!”. One such came today. It’s from a reader called Tapiwa and they are basically bringing to light and suggesting that Econet (all mobile operators really) but the fingers should rightly point at the guys with the most ridiculous out-of-bundle broadband tariff – 15 cents!
There is something i feel is a customer convenience i think econet can implement, and i’m sure you guys can get a word in. An sms to give you a warning that the data bundled you subscribed for is near finishing, say at the 10MB remaining mark. or a notification when it actually finishes, and maybe a data disconnection when your bundle is up as well, to prompt the user to buy another bundle instead of automatically being switched to the off bundle data rates that are significantly higher. often times one just finds a zero credit balance when this happens.
all of the above are indeed possible. in my travels ive used maxis sim in malaysia, starhub in singapore and etisalat in dubai, all three of which implement such a system. a preemptive low data remaining sms, a data finished sms and the disconnection to avoid high charges