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GOtv says little on blackout and offers subscribers refund on decoders

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blackout

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DStv’s low cost service GOtv issued a statement last week Tuesday on the blackout on service, but the statement fell short and left more questions than answers. The statement only announced to subscribers that they could now get a $75 refund upon return of their GOtv decoders but falls short of explaining what’s exactly happening with the DStv owned service,

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GOtv apologises for the service interruption on GOtv and appreciates our subscribers’ patience with this matter.  All active GOtv subscribers are being offered a refund of US$75 when they bring in their GOtv decoder and the opportunity to purchase a DStv single view decoder which includes a month’s subscription to DStv Access bouquet.

GOtv will be offering all subscribers a refund of US$75.00 when they bring in their GOtv decoder, as well as the opportunity to purchase a DStv single decoder which includes one month’s subscription on the DStv Access bouquet.

Unfortunately we are unable to put timelines to this as ongoing engagement with the relevant authorities is taking place to find a resolution.

Although GOtv still prefers to call it a “service interruption”, reaching the extent of paying subscribers refunds and offering an alternative service spells the end of the service. GOtv is also not offering any timelines or guarantees that the service will return so subscribers may as well take them up on the offer for a refund or the DStv decoder.

I spoke to MultiChoice Zimbabwe’s PR manager Elizabeth Dziva and she refused to comment when I asked her whether BAZ was the “relevant authority” they were engaging. If it’s BAZ, then it’s a licensing issue as we always suspected.

It could be either the license is not paid up (unlikely) or the company was operating outside their licensing parameters as BOStv is accused of doing. BOStv also recently went of air because of these licensing issues.

I have since sent through a series of direct questions to MultiChoice Zimbabwe and an update will follow as soon as I get a response.


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