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How I got my number banned from WhatsApp

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1314 bWhatsApp messages received

Whatsapp-Icon-Logo-297x300Yes, I once got my WhatsApp number banned. Right here in Zimbabwe!

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When watching Fear Factor, 1000 ways to die or some other dare-devil movie, usually they state clearly: “don’t try this at home”. Somehow I didn’t take that to heed and went for a whole 6 months without being able to communicate with the world. The case of when I got banned from Facebook is for another article.

In February 2013, I entered into an agreement with the local Facebook page, Dembare DotComs, where I would sponsor some airtime in exchange for some branded posts. One of the posts included my WhatsApp number, that encouraged people to inbox me a certain keyword then I would share with them “the top 20 secrets that the networks DON’T WANT YOU TO KNOW!!!

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Dembare DotComs Facebook post
Dembare DotComs Facebook post advertising FREE tips
1314 bWhatsApp messages received
1314 messages received in just over 3.5 hours

The post was a hit, well beyond my expectations. I had over 1400 (one thousand four hundred responses) in the space of four hours! This was every marketers dream, a hungry following. People all wanted (and I guess still do) to know how they could save on their airtime.

Responding In my folly I tried to respond to each and every message. I had overlooked the fact that WhatsApp HATES adverts, and don’t want their platform to be used for such. That’s the simple reason why they’re charging $1 per year for their app. Though Facebook may make its money from advertising to people, WhatsApp founder Jan Koum keeps a note on his desk from co-founder Brian Acton that simply reads, “No Ads! No Games!”

I turned off my internet connection, to stop the influx of messages, and started to respond to people. It was a matter of copy and paste. Not too difficult I thought. Then this came up:

Number banned due to excessive WhatsApp messages
WhatsApp does ban numbers

A notification from WhatsApp that I am no longer allowed to use their service. I didn’t see this one coming. Tried what I may, it never worked. Turns out WhatsApp have a strict NO ADS policy. If you send 1000 contacts (or is it 500? I got conflicting numbers online) a message in a 24 hour period, YOU WILL GET BANNED!

That’s not to say those of you love birds that send back and forth messages will get banned, contrary. That’s sending to one contact. But if you try and send a message to 1000 of your customers (as a business) advising them of a sale that’s going on at your shop in uptown Harare, you will face the wrath of the instant messaging platform. They have it in their FAQ’s and in no way are they apologetic about it.

So for those of you that intend to use the service for business, be warned. I did manage to get back online, but this was only after 6 months or so, when WhatsApp upgraded and prompted everyone to download their new version. Not worth the risk I would advise. Use other platforms such as Facebook, Twitter, LinkedIn and YouTube to market to your customers. Have a blog too.

But for now, stay away from bulk messaging WhatsApp contacts or even trying to use services such as WhatsAPI that claim to integrate with WhatsApp. You will get your number banned!

133 thoughts on “How I got my number banned from WhatsApp

  1. i wonder if u had tried to update or unistal whatsapp if u would still have been blocked. hilarious story. and the moral of the story is …… . . . . . . . .dont use your personal number for marketing on whatsapp get one of those pre-registered ones lol

      1. Please help me my phone number is banned please help and
        And my number +918858883995

    1. Dear Users:

      Forward as received to your all friends If you can face any kind of problems regarding WhatsApp, Facebook, Twittter, Skype, Gmail, Hotmail, Yahoo, Messanger, Imo, VChat, Google Account, So Please Do Call Or WhatsApp Me Any Time I Can Give You A Solution For All Of This Problems Ok 🙂

      Thanks And Regards:
      Support Team
      Adeel Inayat Ali
      +923222078854

      1. My number is no longer allowed to use whatsapp n this happened when I switched my data off the hole day and tried to login .please help ASAP!!!been trying to download it I figured its just a waste!!

        1. My whatsaaps number 84-986-725-562 banned. I send a lots of email to whatsapp support but no feedback. hope you help me in this case. Tks guys!

            1. Please help me my number is banned from using wastapp +263771365820 now l have no option please

            1. My no. Is vry vry important n i dont wan to change it . But itz banned for watsup. N itz vry urgent n important to again connect watsup plz help me…. how can i start again watsup????rply me plz….

        1. why i m seen this message your phone number is not allowed to use our service ….How to solve this problem

          1. Dear Users:

            Forward as received to your all friends If you can face any kind of problems regarding WhatsApp, Facebook, Twittter, Skype, Gmail, Hotmail, Yahoo, Messanger, Imo, VChat, Google Account, So Please Do Call Or WhatsApp Me Any Time I Can Give You A Solution For All Of This Problems Ok 🙂

            Thanks And Regards:
            Support Team
            Adeel Inayat Ali
            +923222078854

    1. my number 07030806429 is permanently banned from using whatsapp since 1week now. wt do I do??!

  2. Recently certified as the ONLY Online Marketing Certified Professional (OMCP) in Content Marketing in Zimbabwe – Can you prove this

  3. Recently certified as the ONLY Online Marketing Certified Professional (OMCP) in Content Marketing in Zimbabwe – FOR REAL ?

  4. When my whatsapp number +263 771 416 730 was de-activated, I wrote to Jan Koum and ask him to kindly activate it and I promise that time to abide with the Terms and conditions of
    WhatsApp. Jan responded quickly and activate it.Try jan@whatsapp.com if you think I’m telling a fib.

      1. Well I finally was able to transfer my phone number to whatsapp, I started sending a message to my family that I had a new number. I am on the 15 message and I got banned… I tried contacting support but never got an answer the worst part is. I use whatsapp to keep in touch with my family and specially my son since I moved abroad.
        I am also in several groups, one with the school teachers, one with my son’s psychologist one with my family etcetera.
        I emailed Jan but never got a response 🙁

  5. Sorry things did not work out for you William. You were really getting some good traction with all those conversations on WhatsApp. Have you considered using another platform like Viber? Thanks again for sharing your experiences. We learn from one another. I would encourage to try and connect with your contacts on another platform like Linkedln, maybe build a group there with the same interest and continue the conversation.

    1. Hi there Bruce,
      Thanks for the heads up. Unfortunately, the usage of LinkedIn is just not that appealing here. WhatsApp and Facebook are undoubtedly the most used services here in Zimbabwe (quite evident by the WhatsApp and Facebook bundles that the networks have launched). It has gotten to the extent (I think internationally as well) that when users are seeking a new device they enquire whether it is “WhatsApp compatible”. No one locally loses sleep about LinkedIn, whether their device can access it or if the service ever goes done.

      WeChat is no where close either.

    1. Well done Tanaka. Glad to know that you’ve taken this step.

      As it stands I am still the FIRST OMCP qualified CONTENT MARKETER as I notice that you’re certified in Web Analytics and Conversion.

  6. Hi

    Regarding the Banned number , How can I Activated Back ,
    I lost it in less thank 24hrs, by sending too many messages !

    Your reply is Higly Appreciated

    Thanks

    Faisal

    1. Hi Faisal,
      Sorry to read of your troubles. For me I had to wait a long period from the platform and I think maybe when there is an update of the app will you be allowed back on. There were no clear steps that I took to get back on, but I just left it to time….

      Unfortunately, I can not give you any tips or tricks on how to get your number reactivated on WhatsApp (at the moment)

  7. I had my number blocked late night, for sending multiple messages.

    How do I get it activated? or I just have to wait until there is an upgrade available?

    Didn’t see this one coming!!

  8. Does one get banned by whatsapp for sending multiple messages in a group or broadcast? Is any form of advertising forbidden by whatsapp or it should be done moderately? If its illegal then im guilty ^^

    1. Hi Dee,

      It would seem that this is targeted at direct messages to other contacts and not group messages. Remember a group is currently limited to 50 contacts. WhatsApp has changed the way ‘Broadcast’ works, where you can not broadcast messages to people who have not saved your number in their contacts list! So this kinda makes it hard.

  9. thanx so much William, your article on banned numbers has shed some light.im puzzled still by the fact that i didnt send multiple ads yet i got banned on my old number.what is even more puzzling is i bought a line and it was blocked within hours of using it so if they dont allow multiple texting hw does that apply in the case of a new sim card. however did not need to wait for an upgrade version of whatsapp i changed networks from econet to telecel and succesfully back on whatsapp.hope my victory lasts lol.

    I am interested in this airtime saving scheme hw do i benefit and keep in touch with you for details.

    Thanx.your page is awesome.mukuziva boss

    steven

  10. Dear sir my whatsapp no +919898334242 disabled number is no longer allowed use what I do start my whatsapp number plz help me

    1. Hello sir..
      my whats app.no longer allowed .how can avoid this problem.this is my important number.pls help me sir +91 9566854124

  11. Dear sir my whatsapp no +91 9687608785 disabled number is no longer allowed use what I do start my whatsapp number plz help me

  12. Dear sir
    my whatsapp no
    +919886618511 is no
    longer allowed use from past 2months i am sorry i voilated the rules and i promise i will never repeat it same please help me sir
    thanking you

  13. Hello sir..
    my whats app.no longer allowed .ho can avoid this problem.this is my important number.pls help me sir 9747080243

  14. my phone number is no longer allowed to use our service plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
    some one help

    i am nt able to use my whataapp account

  15. I havent done any marketing and i am a normal user of whatsapp wid 3 groups and some direct contact …. i dont understand why am i blocked …i did the faq and terms and conditions ….i didnt do anything wrong why am i banned …..

  16. Dear sir my whatsapp no +91 9891623455 disabled number is no longer allowed use what I do start my whatsapp number plz help me to restart it pls sir –

  17. Dear sir
    My whatsapp no +91-9891623455 banned number is no longer allowed use what I do start my whatsapp number plz help me to restart it pls sir –

  18. Whatsapp has been of great help, but the founder should tell us the limits of the message per day as notification.

  19. My whatsapp no +91-9033681217 banned number is no longer allowed use what I do start my whatsapp number plz help me to restart it pls sir –

  20. My whatsapp no +91-9891623455 banned number is no longer allowed use what I do start my whatsapp number plz help me to restart it plz sir 72 hours banned plz help me

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    1. my number blocked from whatsapp plz need ua help to retrieve it back( +254710254150)

  22. Hi there im from South Africa and the same thing also happened to me. I got my number baned from whatsapp. The only reason I can think of is that Vodacom suspend my line for a few weeks for falling behind on my subscription monthly. so what I did is I connected my iphone5s wifi with my mothers iphone4s personal hotspt and so doing it that way I could stil send messenges over my whatsapp although Vodacom has suspended my line. so can you also please help me to get my whatsapp re instated pls. my phone number is +27 82 5069170. This time I wil be more carefull to overstep the terms and conditions of whatsapp.

  23. It looks like quite a few +91 numbers have been banned…. Up to no good hey? You only get banned for doing something illegal. Stop and it will not happen.

  24. sir my number is+91 7654500500 is no longer allowed whatsapp service plz help me

  25. Sir my number is +918486980481 is no longer allowed what’sapp service …pls help me

  26. Sir my number 03447517033 my number is not allowd to use over wats app sevic plz help me im vary sad

  27. Sir my mobile number 9772711780 is no longer allowed to use this service, so sir please help me and became my number active

  28. My WhatsApp no 9525304050 is not longer allowed to use our service.so please help me to active my account.

  29. hi i have been banned from whats app for sending msg to multiple people Im not aware of there policy so i request to help me to get my account back its showing msg you no longer available to use over services my contact no 9953438688 and email id udit.kath@g,mail.com

  30. Hi my no is also banned.same prob.n I want to activate it.plz help me.my +9799092205 has been banned..

  31. hey. my no is banned no longer use our service In what’s app. can u tell me solution.

  32. Hey, my no shows me no longer use service in whatsapp. can u give me solution and help out me.
    thanks

  33. sir my whatsapp no.is show me no longer allowed to use our service plz help me sir

  34. PLEASE GUYS HELP ME MY PHONE NUMBER BANNED FROM WHATSAPP.. PLEASE HELP ME TO USE MY PHONE NUMBER AGAIN ON WHATSAPP 084 088 5786 thank you

  35. i can not register my number: nomre in whatsapp app says that my number is bloced contact with support.please help me. 1 number +9944552793217 and 2 numer +994507832393

  36. my number got banned from using whatapps service , its kinda stupid annoying , any trick that can resolve this .. help me plz

  37. please help me my whatsapp number is banned +919008782660..it’s still persist my bann after one week..I have send many e-mail. To whatsap support.but nothing response

  38. Hi guys
    My whatsapp number is banned . Please help me. I try contact support of whatsaap but no one reply me. How can I do? Tks

  39. hello sir please help my matter my case is whatsapp number is banned and ineed again my same number on whatsapp +918764400228

  40. my whatsapp phone number is banned.

    last 2 days not opening whatsapp. please solution
    my number is +91 9033773017

  41. My nr +27810410258 was banned..i asked for information why I was banned.first just a msg. Bout t&c then that Some1 complained,,,so they say….who..why? No answers. So if I dont like some1 I can easely let them get banned??? Luckely I still. Have bbm…

  42. My number +91 7207687430 is banned without any reason or without sending any warning msgs to me
    My number is very important to me
    Pls help me to unbanned my number asap
    Thanks in advance

  43. deaesir/mam,
    i have been banned from whats app for sending msg to multiple people Im not aware of there policy so i request to help me to get my account back its showing msg you no longer available to use over services my contact no9702312297 14days gone

  44. pls I can’t b able 2 use mi number for whatsapp.
    07030806429. pls help unban mi

  45. my number 07030806429 is permanently banned from using whatsapp since 1week now. wt do I do?? pls I need 2 start using mi whatsapp back pls help mi unban mi

  46. just install champcash in your andruid phone put my refar id 176549 and earn unlimetet

  47. Plzzzzzzzzzzzzzzzzzzzz help meeeeeeee
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    My number +91 8858883995 please help me

  48. Please help me my phone number is banned please help and
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