Grey imports & counterfeits flood Zimbabwean smartphone market, pose challenge to formal distributors

Nigel Gambanga Avatar
Harare Vendors, Smartphones in Africa

Buying a mobile device locally has never been easier than it is right now. The Zimbabwean smartphone market has been opened up to the deluge of retailers trying to capture the opportunity of mobile broadband access.

It’s a response to the challenging economic environment which emphasises smart purchases that don’t burn a hole in people’s pockets. Smart devices, particularly entry level smartphones fall into that category because of the access to cost-effective communication like instant messaging as well as the allure of keeping up with current trends in technology.

Spurring this on is the increasing number of options for device access that includes e-commerce platforms, a buoyant market for device imports and the ugly reality of smuggling rings.

These avenues thrive because of certain realities in the market such as the need for affordable devices as well as the realisation by Zimbabwean consumers that the global devices market is filled with a lot of alternatives.

However, these same options that are creating variety and relief for consumers are affecting the businesses that are, for the most part, conducting business transparently.

The case of Tecno Mobile

About 5 months ago, Tecno Mobile, a mobile phone brand that has an extensive footprint across Africa established a distribution channel in Zimbabwe setting very ambitious targets for the local mobile devices market in the process.

Its arrival was another testament to the lucrative nature of the local mobile devices market which so far has been exploited by local and international brands that include Samsung, Huawei, Nokia, GTeL, and Astro.

According to Tendai Chingondo, the Business Development Manager at Solid Visions Technologies which is the Zimbabwean distributor of Tecno Mobile, the market has now warmed up to their brand and they are making progress. However, there are challenges presented by grey imports that operate without the restraint of formal businesses.

By Chingondo’s admission, a lot of competition that is brought to their doorstep comes from informal traders and grey phone distributors as well as retailers of counterfeit phones. These distributors are able to offer significant discounts on prices, which play on the primary desire of the Zimbabwean consumer who is always on the lookout for a bargain.

Tecno Mobile, Zimbabwean Smartphones, Android Devices,

Despite the added benefits of warranties and after sale support as well as consumer protection offered by registered distributors, a huge quotient of the Zimbabwean market still finds solace in unregistered traders, a scenario which presents a huge challenge to distributors like Tecno who are operating above board.

The same sentiment was echoed by the guys from Innovative Technologies a technology hardware retailer which is a registered distributor of brands like Tecno and Lenovo.

Chingondo could not share specific figures on how close they are to meeting the annual target of 500,000 devices, but he said the impressive turnover on devices had been enabled by a countrywide distribution network that was comprised of well-placed retailers in various parts of Zimbabwe.

Our assumption though was that the Tecno isn’t anywhere close to the very ambitious half a million devices mark – something that could have easily been chalked up to the economy only, but in this case, is also representative of the effect of a black market.

According to Chingondo, one observation they have made over the past few months is that the local market is increasingly leaning towards smartphones however the price point remains a key determinant of the purchase decision.

As long as Zimbabweans are operating in that mode, any device distributor who wants to make a huge impression has to remember that as long as there is a cheaper alternative, usually from the thriving grey imports market, people will opt for that.

This same dynamic was likely one of the contributing factors to the cancellation suspension of credit sales on devices from Econet Wireless. The operator has its won lineup of devices that are supported by warranties and after sale services. There’s a lot of value in that, however, this always comes second to a cheaper phone, no matter where it came from and whether it paid duty or not.

There’s a lot of value in that, however, this always comes second to a cheaper phone, no matter where it came from and whether it paid duty or not. That’s the tough lesson guys like Tecno and Econet have learnt from Zimbabweans so far.


  1. G

    what we want at the end of the day is for people to have a communication deveice that can enable them to use applications like whatsapp, facebook, e.t.c these cheap smartphones are a good development, making it possible for everyone to afford a smartphone.

  2. Godfrey

    Yes it true that given that people have no disposable income to spend on genuine products, they will go for these cheaper products isnce they provide the basic need for smartphone, to access interenet and use of social apps like whatsapp and facebook, at the end of the day we both achieve our communication wheher you use an original of fake smartphone

  3. Grey OG

    I want to commiserate with the official guys but, as a consumer that actually gave them a couple of chances, I can’t quite forgive all the past years of double and triple digit profit margins. For lots of us, whatever value there was in buying og devices from official distributors (limited support, warranty) is rendered moot when clones and greys can be replaced in a heartbeat for a fraction of the cost just down the road.
    Oh yeah, was there ever a follow up on how Kenya’s (I think it was) blanket deactivation of fake phones went? Guess I’ll google that later

    1. markup man

      Triple digit profit margins? the highest triple digit profit margin you can make is 100%, and that can only be achieved if what you are selling cost you absolutely nothing. Maybe you mean triple digit markups?

  4. macd chip

    conterfeit or not people just need a way to communicate cheaply thats what made whatsapp popular.

    Conterfeit products can only be stopped at gvt level, but who will police the police. I always have a feeling that those raids done by council to vegetable vendors etc, where do they put all the stuff they take away, especially fresh vegies?

    1. lewdbabe


  5. jems

    its a bit hard to understand this completely, because someone somewhere at tecno decided on a very high target to start off with, then when that target proved to be a joke.. the blame goes onto grey imports and fakes?

    the zim cellphone market is flooded, gtel, tecno, huawei, lenovo, innjoo, one+one, and many many others. the fact that tecno arent doing as well they thought they would.. really is their fault at the end of the day.

  6. lewdbabe

    I’m not very surprised considering the fact that Zimbabweans are backward technology wise. with time hopefully they’ll improve on their judgement.

  7. Loud Speaker

    Years ago Steinberg a music software company unleashed a sequencer that ran on a Atari home computer.Suddenly you could make your own tunes in your bedroom without knowing how to play a single note on a traditional instrument.However this program Cubase costs nearly as much as the computer and it had a dongle to prevent piracy.It wasn’t long before the program was cracked and illicit copies of cracked Cubase were everywhere.Steinberg however took a rather pragmatic view.They didn’t get heavy handed.Reasoning that it’s good publicity for them their product being used by those who cant afford the full price but one day might be a fully fledged producer and remember the name when it came to purchasing future products.!
    This might or might not be the case with current manufacturers of pirated products.

  8. General

    Hie who said Astro and G Tel are international brands these are cheap Chinese brands not known even on the GSM arena

2023 © Techzim All rights reserved. Hosted By Cloud Unboxed