Recently we spoke about the newly gazetted regulations for quality of service and customer care in the Zimbabwean telecoms industry.
Through this new legal instrument which will be enforced by the regulator POTRAZ, local telecoms operators are expected to conform to a set of guidelines regarding the standard of service that they should deliver as well as the sort of customer care that they are obliged to offer all users of telecommunications services.
Some of the focus areas include voice communication quality and service completion, broadband service availability for both fixed and mobile data services, efficiency in postal services, as well as quick turnaround times for customer care queries for issues such as line registration and even online payment completion.
These regulations which have so far been available in hard copy from government and POTRAZ, are now available in digital format and you can access them by following the link below.
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