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Local e-commerce startup Zimall closes its online store

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Zimbabwean e-commerce, ZImbabwean online retail, Zimbabwean startups

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Zimall, one of the few online retailing startups that have been operating consistently in Zimbabwe just sent out a message to its stakeholders announcing that it would be shutting down its online retail business.

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According to its announcement and a notice on the site, Zimall will no longer be taking any more orders via the website. It will instead be

…providing our e-commerce software to other businesses who are looking to expand their retail by adopting electronic commerce.

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Which sounds a lot like “leasing” its platform to other retailers that either don’t have the resources to explore online retailing or the time to invest in building a new platform and some traction.

Techzim reached out to the Zimall team to get further clarity on their decision. We are yet to receive a response.

Zimall’s plans to shutter its store and focus on delivering online retailing value through other ways will likely come as a surprise to people in the local tech startup space as well as customers who have been buying products from the online store.

In the four years that Zimall has been operational, it had attracted a fair number of users and had emerged as a local startup with a viable business model that had been supported by the team’s efforts to solve some of the challenges that come with running a small tech business and selling products online.

This change could be an indication of other models that online retailing and e-commerce startups in Zimbabwe have to consider in order to be viable.


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2 thoughts on “Local e-commerce startup Zimall closes its online store

  1. This is a sad development for tech and the e-commerce space as a whole in Zimbabwe. More needs to be done to understand what went wrong and how others can avoid the same fate

  2. i like their pivot to providing enterprise ecommerce solutions
    its more lucrative plus they have the foresight of having run a eCommerce business
    its a low margin business – eCommerce so startups in that area will face liqidity challenges that are made worse by the current withdrawal limits meaning they can’t also buy goods for their customers from overseas
    effects of bondnotes quite a big factor
    will be interested to hear their reasons for the change in business model

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