In 2016 The Zimbabwe Revenue Authority (ZIMRA) did everyone handling taxes a favour by migrating the process for applying for tax clearance certificates (called ITF 263s) online. This was part of an ambitious and welcome strategy to move all its key services online.
Unfortunately, that’s also exposed the process to the perils of technical faults. Over the past few days, visitors to ZIMRA’s online tax filing system (www.efiling.zimra.co.zw) haven’t been able to go beyond the login page.
After entering credentials users are met with a banner message notifying them of the fault, instead of being directed to the page that handles the application for the ITF 263s.
Some users of the system have registered complaints with ZIMRA on Facebook and according to ZIMRA the downtime has been caused by system congestion.
So far ZIMRA’s suggested solution for people faced with this challenge has been to try to complete the process during off-peak periods.
If this doesn’t work the other solution (which has been suggested by other frustrated users) is to go to offline, essentially to ZIMRA and go through the whole process in person.