In February, CABS announced that they had limited payments for DStv. Non-account holders couldn’t make payments and account holders could only pay for one DStv account a month.
Today, the bank has announced further restrictions on DStv payments. Essentially, payments will only be available to Platinum and Gold Class customers and will only be via the bank’s mobile platforms. DSTv payments via internet banking and POS/Agents and Branches have all been suspended.
CABS says in the announcement that it’s doing it to “give priority to critical payments for imports”. It’s the first bank to be transparent that DStv payment restrictions are about USD shortages in Zimbabwe, which is a positive thing in terms of how it relates to its customers.
Other banks, and indeed Multichoice Zimbabwe itself, have so far chosen to not explain the restrictions, apparently so they don’t look like they’re shining light negatively on developments around Zimbabwe’s cash crisis.
Here’s the full CABS announcement:
Reference is made to our earlier communication dated 21 February 2017, regarding the processing of DSTV payments.
Given the obtaining foreign currency shortages, we would like to advise our valued customers that the Society has made further changes to DSTV payments as follows:
- DSTV payments will only be available to Platinum and Gold Class customers, with immediate effect;
- The service will be restricted to the Mobile Banking platform (USSD and CABS Mobile Banking Application);
- DSTV payments are temporarily unavailable through Internet Banking until further notice; and
- DSTV payments through POS, Agents, and Branches have also been suspended until further notice.
Please be advised that the restrictions of one payment per account per month still apply.
We believe the above changes will allow us to give priority to critical payments for imports, in line with the Reserve Bank’s thrust.
We would like to apologise sincerely to our valued customers for the inconvenience caused. Should you require further guidance, please call our contact centre on (04)883823-59. Thank you for your continued support and your valued banking relationship with CABS.
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DStv is a Pay TV service owned by South African company, Multichoice. DStv provides a broad spectrum of entertainment, news and information channels subscribed to via bouquets. Bouquets have a pre selected number of channels. In Zimbabwe, the DStv service is provided by Multichoice Zimbabwe,... Read More About DStv
Multichoice Zimbabwe is the Zimbabwean operation of the South African headquartered company Multichoice Africa. Multichoice Zimbabwe operates as a franchise and is registered under the name Skynet Pvt Ltd. The local company is the one in charge of the DStv pay TV operations in the... Read More About Multichoice Zimbabwe
CABS (formerly Central African Building Society) is a building society in Zimbabwe. CABS is a subsidiary of Old Mutual Zimbabwe Limited, Zimbabwe's largest life assurance organization. Old Mutual Zimbabwe is in turn a subsidiary of Old Mutual PLC - an international financial services conglomerate. The... Read More About CABS