We’ve written about the e-commerce site 10ngah a few times here on Techzim as one of the examples of local e-commerce startups. This means when people search for their name online, they see the articles we wrote about them when they launched, and they trust that they buy from them.
Over the past couple of months though, complaints have been sent to us via email that 10ngah doesn’t always deliver when you buy from them. We had our issues with their unresponsiveness when we tried to reach them last year. They never responded. And this year, after receiving more complaints, we wrote to them again and got no response. In fact, not responding to communication is the major gripe customers have with the e-commerce startup.
Here’s the latest email we received:
And other emails before it:
We contacted 10ngah via the email address on their website –firstname.lastname@example.org – to ask them what all this is about. Weeks later, they haven’t responded. Their website doesn’t have a single phone number or physical address to visit. Their ‘contact us’ page is just not working at all. Their Facebook page, which is very active with posts about products being sold, also strangely has no contact information.
Our guess is that they are just facing difficulties and will hopefully get their act together. Keeping in touch with customers when there are problems, especially after payment has been made, is non-negotiable though and the startup needs to at least meet this minimum.
It could also be that these are not just growing pains but that the people behind 10ngah are just running a scam. Which would just be a shame. We certainly hope this is not the case.
Either way, because of the above, where we used to recommend that people buy gadgets on 10ngah (and we get such requests frequently), we now advise them to stay away from 10ngah.