We wrote an article last week on how TelOne has introduced a new feature which enables its clients to monitor their internet usage. I slightly described my own ordeal with a different ISP (Internet Service Provider) which I thought was just ‘one of those’ but it was quite interesting to note that quite a number can relate.
So it got me thinking: are we just bitter that our data ran out before we wanted it to or we’re actually onto something?
Firstly, it seems as though the data usage reports from the ISPs hardly match with what our data meters report. Forget about what we think we’ve used since eyeballing has never been much of reliable way of measuring, but could software and apps like GlassWire be deceiving us too?
Secondly, it appears the ISPs are giving people data usage reports that don’t really mean much to them. I’ll use my own experience as the first example. After using up my month’s subscription in a little over a week, I went to their offices so I could get a better understanding of how that had happened. I was quite disappointed when all they could show me were daily usage graphs with just the overall used internet per day; no IP addresses, time slots or anything to help me track anything really. It was literally a graph with a date on the x-axis and total data used on the y-axis.
Say you’re genuine and not being sceptical at all tell me from that information: how do you know which of your endeavours depleted your data the most? If not, how then do you know how to best save your data next time? How do you find out if your Wi-Fi is being used by only those you have authorised to? And most importantly how do you prove that the graphs are legit? How? Are you going to try and remember how you used the internet on the 7th of June, 16 days later?
Anyway, the second example is of an ISP that gives you the internet usage report in total gibberish form. Well, gibberish is relative but c’mon is being tech savvy a requirement for one to be an ISP’s customer?
Lastly, there’s one incident (that I know of so far) where one was ‘accused’ of uploading a 12gig file. According to the ‘accused’, no uploads were even performed, not on the reported days nor on any other day – to the best of their memory.
Had there been better transparency on the side of these ISPs, these allegations wouldn’t have stuck. I don’t know, maybe revealing more detailed, palatable internet usage reports has a negative effect on them, but is it worth the customer’s grief? Besides, if TelOne can do that (yet to hear how efficient it is from those who will use the service though) then why not?
Notice how I wasn’t specific on which ISP did/does what? That was on purpose. The ideal situation is for people who can relate to these injustices to comment the name of the ISP responsible and if necessary, go ahead and narrate the incident(s).
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