The mobile banking of CABS Bank went offline today and people were not able to use the mobile banking platform to make transactions. CABS has sent out a notice to people who use the bank notifying them that the technical challenges that the mobile banking platform is facing are not their fault.
CABS attributes the technical fault to Econet who is their service provider for the mobile banking platform. According to CABS, they or rather Econet is working on bringing back the mobile banking platform to full capacity. Earlier this week, Econet themselves faced problems with their mobile money platform EcoCash.
EcoCash was down for almost a whole day and it left most people stranded as they couldn’t make payments for the goods that they use on a day to day basis or for other daily needs. After some time had passed during the EcoCash outage, Econet then acknowledged that the service was indeed facing technical challenges and that they are working on solving them.
Since then EcoCash has been restored to normal functionality. So it kind of makes sense that CABS would blame Econet for the outage of their mobile banking platform given how Econet itself is facing problems with their own mobile money platform. Apart from that, the two have fought before when CABS wanted to have mobile banking and Econet was accused of unfair playing.
However, for a large institution like that, pointing fingers is definitely not the best way to keep the confidence of your customers.
If CABS would have just owned the technical faults as being their cause, not many people would have wondered otherwise. What do you think? Should they have pointed the finger to Econet? Most often, we want answers to why a system that we use often is down so are they justified for giving that reason?