The increased use of Ecocash in daily transactions has been a convenience to many Zimbabweans. More so, the introduction of “Swiping into Ecocash” service has enhanced the platform. Although the service has recently gained unpopular attention for operation failures of the system marked by making double debits from a single transaction, it has served as a refuge to many customers who need to use Ecocash in transacting and whose banks are not integrated with the Ecocash platform.
It may come as a disappointment to many to know that the “Swiping into Ecocash” service is now almost impossible to do with many merchants refusing customers to access the service.
Why are merchants refusing to let people use the “Swiping into Ecocash” service?
First off let me explain how the service work. A customer approaches a merchant and asks the merchant to swipe into their Ecocash. After swiping into Ecocash, the only fee the customer is charged goes to a respective bank hence the merchant is just offering the Point of sale machine (POS) to the customer for nothing in return.
Perhaps because merchants don’t benefit by allowing a customer to access the “Swipe into Ecocash” service could be the reason they are now refusing.
The recent surge of complaints about interruptions and failure of the service which in turn is causing merchants to be involved in the recovery of money that would have been unprocessed or debited twice could have prompted merchants to decline giving POS machines to people since they get into a hassle which doesn’t benefit them.
If the service is totally gone this will affect many people relying on the service, banks benefiting from the fees charged and Ecocash benefiting from “cash in” money. So perhaps, banks or Ecocash will take action to resuscitate the “Swiping into Ecocash” service.
EcoCash is a mobile money transfer facility which is run by Econet Wireless Zimbabwe. The facility has grown in leaps and bounds since its inception and is arguably the largest mobile money transfer agent considering the huge sums of transactions that the platform is said... Read More About EcoCash