According to the Herald, a survey conducted across some major supermarkets in Harare revealed that customers are having trouble with the ‘swipe into EcoCash’ service. An unnamed Pick n’ Pay official also said the Jason Moyo branch is missing out on almost $3000 on a daily basis because of Swipe into EcoCash.
Many people also seem to be confused about who they should contact for help in case of a failed transaction or double debits from a single transaction, especially if one is using a bank card not issued by Steward Bank.
What’s the cause of the problems?
Econet sited that as greater volumes adopt the service and transact on mobile, the risk of errors rises due to server congestion. The failures were also attributed to network connections and downtime due to the maintenance of infrastructure.
How to get support
Econet offered clarification in terms of how customers using the swipe into cash can get support:
“Procedure for follow up is to directly call the EcoCash Call Centre(114) which then liases with Steward Bank, the settlement banking partner for validation of payment reversals”
The maximum validation time for failed transactions is 24 hours.
‘Swipe Into EcoCash’ allows people banking with any Zimswitch compatible bank to transfer funds from their bank account into their EcoCash. Retailers also integrated the system in fear of risking loss of business.
I suspect with time the service will get better integration. Have you been struggling with swipe into EcoCash? Has the experience been faultless for you thus far? Let’s get talking in the comments