Standard Chartered customers should be informed that there has been and continues to be some service disruption and the bank has been temporarily disabled from the ZIPIT platform.
FBC sent out the following message to their customers:
Please note Standard Chartered bank has been temporarily disabled on the ZIPIT platform. Communication will be sent once service is restored.
What’s going on?
We contacted Standard Chartered Bank and we were informed that there was a ‘technical issue’ that the bank was trying to solve as quickly as possible and once this had been solved customers would be notified via SMS. The assistant I spoke to was eager to point out that the disruption was not permanent. No timeline was given of when Standard Chartered customers can expect to have their service restored.
We also tried to call Zimswitch customer support but unfortunately we could not reach them (at the time of writing). If we manage to get a comment we will update this article.
Until service is restored it may be a good idea to steer clear from trying to transact on Zimswitch POS machines since your funds may be mistakenly debited. This was not an official instruction from Standard Chartered but just a thought that popped up in my head knowing how difficult it is to reverse these transactions that fail but still get debited from your balance.
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