Econet Issues Statement About Kwese Play Service Disruption


No worries for Kwese Play users, the streaming service us still around. Earlier on we reported that Kwese Play users woke up to find a chilling message on their TVs saying that “Econet no longer offers Kwese Play”.


Luckily, that’s not the case. Apparently, they are experiencing technical problems which they are working on resolving so don’t fret.

Pan-African broadcaster, Econet Media, has noted that today customers received a notification on their devices that they have been deactivated.


Kwesé Play service was launched in partnership with Roku, a US-based OTT streaming platform. We have been in discussions with Roku regarding the viability of the Kwesé Play service.

The closure of the service and the message relayed on the device this morning was unexpected and comes at a time when we are engaged in discussions with Roku about their future plans on Africa.

We apologise for the inconvenience and are working on resolving this. Detailed communication will be provided to all customers in due course.

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52 thoughts on “Econet Issues Statement About Kwese Play Service Disruption

  1. Pamwe ndiwo maendero acho. Kwese TV never gave a warning. It still boggles my mind how Strive and company thought they would offer meaningful competition to DStv without the EPL.

    1. I think you overrate soccer. Those who don’t watch soccer, outnumber those who do. My observation is that one of the primary reasons for TV based entertainment is kids. A lot of folks subscribe to Dstv (Compact, Compact Plus), just so that kids have something to watch.

      1. I don’t know about figures, but assuming that more folks subscribe to entertain them is a very lazy thought…..what about those who no longer have “kids” or whose “kids” are now adults? The soccer theory seems to hold sway, like it or not.

        1. It has been my experience that most of those to who watch soccer tend NOT to watch it at home, but rather from public venues that screen sports. Maybe they don’t have Dstv at home, but some do.

          Though people may watch soccer at home and it may be a factor in their decision to subscribe, numbers wise soccer isn’t the major reason for subscribing to Dstv. If in doubt, do a mini-survey in your immediate environment.

  2. So annoyed right now. I also have no connectivity here in SA. They say nothing. Do I toss this device and go buy something else or do I wait. And how long. Grrrrr

    1. I agree with you.

      I couldn’t even watch something off my external hard drive due to the Kwesi setup!!

      This morning, I retried but the same information appeared.

      Econet could, at least have advised us accordly.

  3. Please just be upfront with us and tell us what is going on. And regular progress updates on the situation would be the professional thing to do

  4. Atleast they should give us a heads up on what’s happening I have resetted my device several times thinking maybe it’s hot a problem only to find out ithat I don’t have any problem but them

  5. Ahhh sha me I’m done with technology. Whatsapp and Facebook AND Instagram aren’t working and now it’s this Kwesé. I’m so fed up. Mxm.

  6. I think it is a Cyber Revolution – Very frustrating and unbelievable that they can just switch off without warning – I was watching one minute then nothing – I also rebooted umpteen times. Thousands of people or maybe more have paid for a device which will now be obsolete. Lets hope they rectify this soon

  7. I for one will NOT be tolerating this again. I bought the decoder for my mom and it only worked for 3 months before it was cut. Now this. I’ll be demanding a full refund in United States Dollars which I paid for both in.

    This is ridiculous!

  8. Econet products are like that gore riya vakauya ne ecolife …vakavhara vadYa mari dzedu hanzi its a foreign investors nhasi uno yakwese …..apa vachine ecosure is still running…..ko ecomoovah yavo vachatiita sei
    Econet has got all sorts of business they only concetrate nekunecash those days.econet is in …safari and ..banking … …technicaly econet own half of zimbos ….
    Ecocash its their only serious product ..their data give yu a hell to connect ….we are in their messy….

  9. Unprofessional for such a huge business to not be able to give feedback on their product.What are we as customers to do?Can we get our moneys worth back?Altogether remove your products from our selves in SA

  10. Utterly disgusting
    No warning no nothing econet and kweze play …please sort yourselves out or please give us all our money back! Highly unprofessional and definitely not customer friendly! If this is going to persist please take back all your kweze play boxes and refund my money and take it off all our shelves from the dealers and it’s if no use to anyone now

  11. this is not write i had a price lock for a 2 year contract .i am going to put in a law suit and want my full 24 month payment

  12. this is not good!!!!!!!!!! i had a price lock for a 2 year contract .i am going to put in a law suit and want my full 24 month payment

  13. this is not good!!!!!!!!!! i had a price lock for a 2 year contract .i am going to put in a law suit and want my full 24 month payment

  14. I feel like i have been scammed, i bought my Kweseplay 2 months ago and canceled dstv because of it and now i can’t even watch tv. Return my money and i will go buy a different product. This is truly unprofessional.

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