Full Text: Econet Explains Saturday’s Service Outage

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Here is what Econet had to say about the service outage experienced on Saturday:

Econet would want to once again sincerely apologise to our customers following the network challenges faced on Saturday, July 20, 2019, triggered by ZESA power outages at our Network Operations Centre in Harare. We wish to take this opportunity to update our valued customers and the general public on the impact of the current power crisis.

Our network was designed to withstand a set level of power outages and the highest such level has now been exceeded as a result of the ongoing rolling power outages being experienced across the country.


In order to mitigate the impact on service quality and network performance, Econet has made attempts in the reality of serious fuel shortages to increase diesel fuel allocated to our base station sites. Even with these contingency measures, the increased fuel allocation is still inadequate to ensure the required optimum network performance and at current regulated pricing levels, the related costs are not sustainable.

The severe shortage of both electrical power and diesel fuel means that some of our base stations will not be operational when there is no ZESA power or when fuel runs out on a site. This inevitably results in the degradation of all services supported by the network in terms of service availability, call setup, call success rates, dropped call rates and speech quality.

It is increasingly becoming untenable and uneconomical for Econet to guarantee a reasonable grade of service and optimal network uptime under the current conditions. With the ongoing aggressive ZESA load shedding, our requirements are at more than six times the diesel we are currently using in order to provide uninterrupted service.

Econet would like to point out that the company cannot sustain the current operating conditions of running back-up generators for 14 to 18 hours daily, based on the current heavily eroded tariffs. We are also now incurring higher costs because of the heavy reliance on generators as we now have to service the generators every fortnight, as opposed to the scheduled quarterly service intervals.

Our voice tariffs have remained static in a business operating environment where the local currency has lost nearly 900 per cent value to the US dollar since the beginning of the year, and where the price of the fuel has risen by more than 500 per cent since the beginning of the year.

Given the foregoing, we have stepped up our engagement with the relevant stakeholders with a view to finding an urgent solution to the problem that Econet and the mobile telecommunications industry faces due to the national power crisis. If the authorities that oversee the industry do not offer quick viable solutions as required in the current crisis, the business will have no choice but to take drastic measures to ensure sustainable service.

Also read: Strive Masiyiwa Says, “I Could Have Solved Zim’s Power Crisis 12 Years Ago BUT Corruption”

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5 thoughts on “Full Text: Econet Explains Saturday’s Service Outage

  1. A ZESA problem that should have been addressed in the 90’s or even the 80’s but was simply swept under the carpet as with all our problems. A much more easier solution!!!!!!!!!!!!!!!!!!!!!!!!!!!!! just push the off button, there problem solved.

  2. Econet should tell the truth, Data center grade generators are able to run 365 day continuously, industrial generators have two ratings, Standby rating and Prime rating, at prime rating the generator can be used continuously nonstop.

    Also the blackout on Saturday had nothing to do with general outages around the country, but was due to a specific failure of their backup power systems at Willowvale. Question is why didnt the generator kick in, why didnt the redundancy generator kick in. Did the generator run out of fuel. are there no uninterruptible Power systems in place at their data center. and wasnt their solar system able to hold some of their critical loads up. they can lie to the general populace and we will believe them, but at the end of the day as a company operating critical systems i just hope that they dont believe their own lies.

    PRIME POWER – Rating definition: variable load : unlimited running hours
    This rating is appropriate for a generator set used to supply power 24 hours a day, 365 days a year where there is no supply network or grid available

    Rating definition: variable load : limited to 200 hours per year
    This rating is appropriate for a generator set used in standby power applications where the normally available electrical supply network or grid fails and where it has been determined that the load will be varying and the running hours will be less than 200 hours a year.

    1. Your input on generators maybe valid but Econet’s main point is regards the cost of running and repairing the generators versus the tariffs. Prior to the new forex policy network providers were seeking a tariff increase. The need is still there, moreover with the changes brought about by the new forex policy.

      Econet like all other businesses (except ZUPCO) are in business for profit. They are not immune to the economic challenges. OK (some branches) has cut it’s working hours and they now open later than advertised when they don’t have desiel for their generators.

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