If you an Econet and YoMix user who also happens to be on Twitter, you’ve most probably bumped into tweets like these:
— Desire (@princechisuvi) October 23, 2019
HP 820 G1.US $300.00 Harare
HP Laptop 250 G7US $360.00 Harare
HP Laptop StreambookUS $280.00 Harare
Laptop BagsUS $10.00 Bulawayo
@econet_support why did you deduct my ecocash balance but yet i did not get the yomix data bundle i paid for . I thought you promised us quality services. @econet_support please fix this issue. As a customer i am not happy 🚮🚮🚮
— P$¥ch♡+!c😒 (@Tinzy131) October 23, 2019
@econet_support @EcoCashZW @CassavaSmartech i bought 150mb daily bundle on yomix via yomix.on 24/10/19 6.45am using ecocash.. transaction went through but there is no data.. 0773163965 pic.twitter.com/jL6LoAgjy1
— Takundanashe (@TakundanasheW) October 24, 2019
— Tinashe Tirivavi🇿🇼 (@TirivaviTinashe) October 23, 2019
Those are just a few of the tweets posted by disgruntled YoMix users who would have failed to receive YoMix Bundles after their money has been deducted from EcoCash. Econet and EcoCash have been dealing with these kind of complaints for several months now and what’s worse is that both companies seem like they are not doing anything to resolve this – judging by the length of the problem’s existence.
But luckily, there’s a simple option Yomix users can use and be spared the hassle of chasing Econet/EcoCash Twitter customer support trying to recover their money or getting their bundles.
How to purchase YoMix Bundles successfully
According to several people who use the following method, they hardly ever fail to receive their YoMix bundles.
- The secret is to first buy airtime outside of YoMix (you can use EcoCash or bank account to buy airtime or even top-up with scratch cards).
- Open your YoMix app
- Choose whether to purchase a Yomix bundle for yourself or for somebody. And also “mix” the bundle you want to purchase.
- Tap “Purchase”
- Now you will see 3 payment methods to purchase a YoMix bundle which are; Main Balance, EcoCash and Airtime Credit. Choose “Main Balance” to successfully complete the purchase.
N.B. Before you start the first step of buying airtime, you can first log into your YoMix and “mix” to check how much you want to spend on bundles so that you know how much airtime to buy.