EcoCash System Challenges Persist Despite Service Being Restored

   
10 comments

Since coming back online last night around 9 PM as promised, EcoCash has been a hot mess, with intermittent service being the order of the day for users of the mobile money platform.

Initially, there was some confusion regarding the functionality to buy airtime via EcoCash which seemed to no longer be available last night. These rumours were dispelled by Cassava Smartech’s social media team which alerted customers that the upgrades were in fact still underway despite the fact that users could now access EcoCash.

This morning however EcoCash sent out the following message to subscribers:

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Please be advised that the EcoCash system upgrade has been completed succesfully.

All EcoCash services are restored. Live Life the EcoCash Way.

Upon receipt of such a message, one would think things are A-Okay but that’s not really the case and at the time of writing some users are getting a “system busy error message” when they try to access the app. Others have also reported that accessing the platform has been extremely slow whilst some are saying the option to buy airtime has disappeared once again.

It seems like the system maintenance is still ongoing or there was a glitch due to the upgrades carried out and unfortunately for both consumers and developers at EcoCash, there is a bit of a crisis.


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Comments 10

The Principal
one year ago

MaSanctions kkkkkkkk.

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    Totem Network Africa
    one year ago

    Zanu PF be like Chamisa the causer kkkkkk

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Anonymous
one year ago

being trying all day to purchase airtime. The option does not exist on *151 and the app says transfer rule for this service has been suspended! USELESS!
Then they have the audacity to send out ads encouraging one to buy whatsapp bundles

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Lenox
one year ago

A bit of a crisis is a bit of an understatement peeps! I and a horde of disappointed amd traumatised exEcoCash users are voting with our simcards and joining OneWallet forever. Thank you!

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DISGUSTED
one year ago

STILL no resolution to airtime problems!

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    Anonymous
    one year ago

    airtime purchase is now availabe using *905#. However, i purchased airtime several times but my airtime balance remained at 0

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Anonymous
one year ago

Steward Bank too they owe us an explanation

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Anonymous
one year ago

Steward Bank too.. they owe us an explanation

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Anonymous
one year ago

Steward Bank too..they owe us an explanation

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Peter langeveldt
one year ago

The govt must CELL C , MTN , VODACOM AND OTHER SERVICE PROVIDERS LICENSES TO OPERATE HERE.
STRIVE TARRIFS ARE GOING UP ALMOST EVERY DAY.

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