South African Drivers Can Now Renew Licences On WhatsApp


South Africa’s latest e-governance push is pretty great and something we can’t help but envy. Infobip – an IT company specialised in cloud-based mobile services for businesses– is facilitating vehicle licence disk renewals on WhatsApp.


The renewal process takes around a minute and a half and Infobip’s Managing Director emphasises the convenience of such services:

We see many use cases for WhatsApp Business API, but we are always on the lookout for those that are special and can change people’s lives.


There are many regular payment platforms and apps, but when we established what ChatFin wanted to achieve, we were extremely excited as it opens up a brand-new market for ‘convenience’ in South Africa

Craig Greenwood Selby – Infobip’s MD (South Africa)

The service is open to all car owners in the country.

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2 thoughts on “South African Drivers Can Now Renew Licences On WhatsApp

  1. The transaction was itself captured in the web browser and I’m wondering if Whatsapp was really required. A better flow could have been achieved 100% in the browser as some of those “menu” choices would have been simple button presses instead of typing a number and pressing send.

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