Categories: Transportation

South African Drivers Can Now Renew Licences On WhatsApp

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South Africa’s latest e-governance push is pretty great and something we can’t help but envy. Infobip – an IT company specialised in cloud-based mobile services for businesses– is facilitating vehicle licence disk renewals on WhatsApp.

The renewal process takes around a minute and a half and Infobip’s Managing Director emphasises the convenience of such services:

We see many use cases for WhatsApp Business API, but we are always on the lookout for those that are special and can change people’s lives.

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There are many regular payment platforms and apps, but when we established what ChatFin wanted to achieve, we were extremely excited as it opens up a brand-new market for ‘convenience’ in South Africa

Craig Greenwood Selby – Infobip’s MD (South Africa)

The service is open to all car owners in the country.


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  • The transaction was itself captured in the web browser and I’m wondering if Whatsapp was really required. A better flow could have been achieved 100% in the browser as some of those “menu” choices would have been simple button presses instead of typing a number and pressing send.

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    • So true, the transaction is not entirely WhatsApp, more web based than app. Could have done better

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Farai Mudzingwa

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