[Updated] EcoCash Users Now Able To Reverse Transactions Via USSD

   
16 comments

EcoCash has introduced a new option for people who’ve mistakenly sent money to the wrong individual.

By dialling *150# and selecting option 3 (Self Help/Reversal) EcoCash subscribers can either submit a reversal or approve the reversal of a transaction.

Transaction reversal will require both parties to approve, so those of you who thought they would be vulnerable to people when they sell something and then the other party later reverses the transaction you have no reason to worry.

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One can initiate a reversal and the recipient will have to approve before the reversal is actually complete.

Whilst this can get complicated if the recipient chooses not to approve the reversal the option is meant to settle reversal cases where the recipient is willing to cooperate without needing to have to approach EcoCash.

The ability to reverse transactions is not entirely new. It already existed on the EcoCash self-service portal but now it’s also available on the USSD making it less difficult to access.

[Update] 27/01/2020: The self-care service which had the reversal menu is no longer available on the self-service portal


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Comments 16

The Principal
12 months ago

It’s a half solution lol coz it depends on the trustworthiness and consent of the recipient. It gets very complicated when the recipient spends that money and stops using the line altogether, especially if they had given fake details to register on Ecocash.

The best approach is to exercise extreme caution when sending money via Ecocash, before entering your final pin.

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    Farai Mudzingwa
    12 months ago

    True but having the ability to reverse without the recipients participation would mean you can buy something from someone and later just take your money back. A really difficult feature to automate and it seems this is the best way to implement it right now

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Uhuru
12 months ago

That is if Ecosure has not yet deducted the funds from the receipient!

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    Farai Mudzingwa
    12 months ago

    Hahahaha!

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kombo
12 months ago

Please check the ussd code you wrote in the article

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    Farai Mudzingwa
    12 months ago

    Thanks for that. That’s where the feature was yesterday but it’s been moved now

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Anesu Napsta
12 months ago

The option is gone now, baaaad idea

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Anonymous
12 months ago

i cant find that my option number 3 is merchant/biller code search

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Nigel
12 months ago

I met a guy who paid for a soccer game ticket at the gate but the cashier didn’t receive the confirmation and he didn’t get his ticket. They didn’t let him in the game and he couldn’t get a refund because $20 wasn’t worth the effort. This feature would have helped him.

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    Farai Mudzingwa
    12 months ago

    Certainly, I’m pretty surprised by the number of people saying the feature is useless.

    When you send money to the wrong person both of you have to go to EcoCash to get it reversed and depending on your schedules that might prove very difficult. Also for the other party they might not be motivated to spend money on transport to fix a mess the sender made.
    This feature allows people to avoid all that

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munyaradzi i gomwe
12 months ago

option 3 ikuburitsa zvebiller code asi mukutaura agent lines chete here

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governor
11 months ago

what happened to option 3 of self reversal care it was a good idea

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Lewis
11 months ago

I was robbed by some guy called Malcom Stanley and I sent him money for passport. I don’t know how to reverse my money. How do I even tell the police?

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Brandon
9 months ago

at least there should be an active online group to assist on such issues

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Benson Matiza
5 months ago

ZESA PAYMENT : your account is debited for an amount of 100 RTGS$ for ZESAPAY with TXN ID: BP200824.1416.L29562.

My account was debited, but I didn’t receive the token

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Lazarus
4 weeks ago

Hie can you help on 27 December 2020 I purchased $2500usd airtym online to no: netone 0715054156 using Ecocash line no# 0782342581.
The airtym didn’t top up on netone line but on my Ecocash wallet $2500usd it was deducted

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