EcoCash took to their social media channels to warn subscribers using the mobile money service to avoid interfacing with a certain fake support number claiming to process instant renewals.
The fake support number has been associated with the following message:
Econet Urgent Notice
Don’t be delayed by calling EcoCash for reversals and hanging transactions simply contact the 24hr Econet EcoCash customers service and get assistance in a matter seconds.
EcoCash advised that this is false and the only ways to get assistance via official channels are as follows:
- Call on 114
- Write to their Facebook (@EcoCashZim) and Twitter (EcoCashZW)
- SMS/WhatsApp on 0771 222 114
- Visit any Econet shop
- Visit EcoCash Mini Service Centres