Categories: WhatsApp

First Impressions Of Lafarge Cement’s WhatsApp Bot


Lafarge Cement has unveiled their new WhatsApp Chat bot – Muvaki. The chat bot is meant to assist customers looking for more information regarding Lafarge’s products without having to make calls or visit Lafarge in person.

At the time of writing the bot includes information on the following:

  • How to buy cement directly from Larfage?
  • The cost of cement?
  • Hardware products available from Lafarge Binastore Shop?
  • Buying 3/4 Stones and other aggregates from Lafarge
  • Job vacancies
  • FAQs

Lafarge’s chatbot is a step in the right direction when you consider that the company is clearly acknowledging the fact that customers don’t want to interact with sales persons or go to branches in-person. Consumers want this information at their fingertips and Lafarge adopting WhatsApp means they understand that.


That being said there is one improvement that Lafarge should make in regards to their bot. At the moment, most of the interactions end with the bot giving you a number or email to contact making the bot itself redundant. Here’s one example of such an interaction:

In the above example – instead of suggesting that someone send an email so they get the information from sales assistants why not just give the person that information there and then.

If they fix that big flaw of being redirected to human channels – which shouldn’t be too difficult- the bot will serve its purpose.

If you want to interact with Muvaki chat bot send the message “Hi” to +263787125147 on WhatsApp

Quick NetOne, Telecel, Africom, And Econet Airtime Recharge

If anything goes wrong, chat with us using the chat feature at the bottom right of this screen

View Comments

  • The last message is the negative side of this bot, otherwise it's a good initiative.. they just nid to fix that

    Cancel reply

    Leave a Reply

    Your email address will not be published.

Leave a Reply

Your email address will not be published.

Published by
Farai Mudzingwa

Recent Posts

Africa eSports Championships looking for Zim based intern – Here’s how to apply

We recently reported that Africa eSports Championships (AEC) is back for another year and the…

September 23, 2020

Video:This is a $35 fancy looking speaker with a couple of tricks

In this video we check out the Touch Lamp portable speaker. It goes for just…

September 22, 2020

OneMoney added 337 000 subscribers in Q2 whilst other mobile money services struggled – What gives?

POTRAZ Q2 2020 report is out and whilst the mobile money industry generally took a…

September 22, 2020

Forex Auction results, Zim dollar nudges up slightly. Rate at 81.4965

Forex auction results for 22 of September 2020 are in and the Zim dollar has…

September 22, 2020

Zimswitch shares list of shops where civil servants and pensioners can use their NOSTRO cards

Earlier this year the government promised to give Civil Servants a US$75 pay raise. Whilst…

September 22, 2020

Mobile operators had over “500% losses” due to Zim currency crisis

The Post and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) released the abridged sector performance report…

September 22, 2020