It’s Not Just You, NetOne & TelOne Just Went Down

Staff Writer

13 May 2020

Multiple users of NetOne & TelOne reported that they faced network problems around 2PM today – with both service providers leaving users in the dark.

NetOne users couldn’t call or use the USSD to purchase airtime and other services. TelOne users had access to the internet disrupted briefly. The knowledge we have suggests the problems may have started around 2:55 PM.

It’s not clear just how many users were affected and for how long but it seems whatever the problem was it has been resolved now and service has been restored for both sets of customers.

What happened?

Sources say there was some kind of a power failure that affected NetOne. We are not sure if this is the same problem that affected Telone since we haven’t heard from them.

Broadband

7 comments

What’s your take? Cancel reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Sharon

13 May 2020 15:34

Yes the problem was resolved I’m using TelOne and the network was down for about 30 minutes or so

Reply
1. Zman
  
  13 May 2020 16:08
  
  Phew!!! i was about to call the telone guys
  
  Reply
Buddy

13 May 2020 16:40

I almost phoned the TelOne guys thinking it’s only me experiencing the loss of service but i’m glad it’s back to normal now.

Reply
Anonymous

13 May 2020 18:31

I totally switched off my phone. Please Netone don’t fall into the Econet trap of poor service.

Reply
Tony

13 May 2020 20:37

We thought our wifi was finished! At one point, our devices could access the internet but the TelOne Self Service Portal was not loading.

Reply
Mixwell

14 May 2020 04:55

There was a power issue at the 2nd Street exchange, affecting aircons. A similar thing happened in December 2018,but that lasted a lot longer than this one.

Reply
Anonymous

14 May 2020 06:43

I found using an apn helped me connect to the Internet on telone! But very slow.

Reply

Connect with us

Home