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ZESA Apologises & Announces Solution For System Congestion

Zimbabwean electricity, prepaid meters, ZESA Tokens, ZESA self-service portal

Earlier today we wrote an article regarding ZETDCs prepaid token system being down. ZETDC has issued a statement addressing the situation.

In its statement, ZETDC confirmed the sentiments echoed by our community that the delays are due to congestion caused by people attempting to buy tokens en masse on the first day of the month.

Prepaid Electricity Vending System

ZETDC would like to apologise to its valued customers for the long turnaround periods in the processing of transactions in the purchase of electricity.

ZETDC advises that delays being experienced by customers are due to high volumes of token purchases during the beginning of the month and are putting pressure on the system, the position that we are in the process of addressing.

ZETDC official statement

Consumers believe electricity is cheaper during certain times of the month…

As indicated in our earlier article, ZETDC already debunked the myth that electricity tokens are cheaper on the first day of the month but they reiterated this in their statement today:

ZETDC further advises customers that the lifeline tariff is enjoyed once a month when they make the first token purchase of units ANY DAY during any calendar month, therefore it is not true that elecrticity is cheaper when purchases are done within the first five days of the month.

ZETDC official statement


Because ZETDC has noted that mentioning that the tariff is not cheaper at the beginning of the month is not effective, one of the changes that will be effected is to indicate how the units being purchased are charged on the prepaid voucher:

In order to assist customers, prepayment vouchers will indicate how the units being purchased are charged and the bands to which they belong, in compliance with the provisions set out by the regulator.

ZETDC official statement

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53 thoughts on “ZESA Apologises & Announces Solution For System Congestion

  1. 20th Century And You can’t even buy electricity…. It’s nothing to do with the 1st week being cheap their lousy 200 units per household will be all out way before the 1st we will be just trying to keep our fridges On..

    1. ownai took my money and no token has been recieved. they also have zero customer service.
      i wouldnt advise.

      1. I’ve just been Debited for Token and NO TOKEN šŸ˜”

        How do we get hold of them
        Can’t get Cell No provided?

  2. @Gilbert GB you have said it all. It’s not like we buy on the first day to get cheap electricity. The truth is that we would have stayed in the dark for days since your 200units are not enough to last the whole month. Those 200 units get exhausted maybe first 10days if you are using electricity for cooking. Otherwise if not it will last something like 20days. Meaning about 20 or 10 remaining days we will be in the dark since we can’t afford the $4.61 per unit charge thereafter. The best solution is therefore for ZESA to increase the first batch to say 350units. I’m sure 350 units can last a month for most households. Another solution is the ZESA to upgrade their computers. Imagine using a Pentium 4 with dual core @ 2.6GHz and 4G RAM. It won’t do nix. Pliz ZESA buy fast processing machines: Core i9 machines, Xeon processors with 18 core or higher will be ideal for such tasks. Another thing is to make use of fast NAS orvserver systems. Stop using 1GbE LAN connectivity. Invest in 10GbE or even 40GbE LAN networks. If you know you know. Thank me later.

    1. 1Gbe is more than sufficient for their petty needs. The inefficiencies are most likely withing their human capital. This is not a resource hungry system. It’s not like it’s simultaneously processing a million requests. I bet 2 pentium 4s would handle this with ease, lol.

    2. I totally agree with you with regard to the measly 200 units, time for them to focus on getting realistic instead of looking at the amount of money generated…. enough theft – I’m so sick of it!!!!

    3. I agree with you Mike. The mass purchase is not about us being simple minded enough to believe that 200 units is cheaper in the 1st few days but rather because once that first 200 units is done in the first two weeks of the month we are literally buying just enough power to get through a couple of days at a time. Zesa should up the initial allotment of units to at least 350 or 400 units because that second tariff that gives us 20 units per ZW$100 is a huge rip off guys come now. But above all else why is a national supplier of power that knows full well that they have a large customer base not setting up a platform that can handle mass volumes of purchases?

  3. USELESS ZESA as usual! They never have enough capacity ever – electricity, service, internet…..

  4. Ownai doesn’t work. Money taken but no token!!
    “Support” number just rings. Emails to their support email address get bounced back. Looks like a scam to me!

  5. Pane atengawo just now here ne ownai akawana token titengewo?? Zvakutyisa izvi unogona kunyura lol

  6. Bought using Ownai in the morning but still haven’t received any token. Zesa must do something

  7. Bought token for z$1000. Ownai took the money yesterday evening. No token received for 10 Hours now.

  8. I bought on June 2 around 1pm, not token received until now – 21hours later. I used Ecocash. No reversal from them. Zesa has failed. In other countries people get fired for such poor services.

  9. for those who bought but have not received their token, you can visit the Zedtc website on the self help portal, use the view token option. If the transaction went through then your token number will appear once you input your meter number.

    This option has helped me many times.

  10. Why are you insulting us? Most people work with BUDGETS and have more money at the beginning of the month and so plan to pay all bills in the first week of each month.

    This is poor PR…blaming consumers for buying at the beginning of the month….instead of ADMITTING the stupid system lacks capacity.

    As Fortune Chasi admitted….the whole COUNTRY should be able to buy on the same day if they want to. UPGRADE needed!

  11. I tried to buy twice using cbz mobile app but failed and on reversal I was charged zwl $5 each given a total reversal charge of zwl $10.

  12. People are really sad and frustrated about this. I hope this will be fixed and the company should update their customers or make their system run smoothly to prevent this happening again. Jonathan from

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