8 days ago ZOL, customers got an email to the effect that prices were increasing exponentially and if that wasn’t enough to get your blood pressure up ZOL certainly has another surprise for you. They’ve sent out another email with yet another price increment.
Yes, before you even got a chance to pay for your packages using last week’s pricing, ZOL is asking you to add more pennies to whatever it is you were budgeting.
The new prices are eye-watering and structured as follows;
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|Fibroniks Zoom||10GB (Pay As You Go)||$630.94|
|Fibroniks Lite||40GB (Pay As You Go)||$1,663.39|
|Fibroniks Lite + Night Owl||40GB (Pay As You Go) + 40GB (Night Owl)||$2,007.54|
|Fibroniks Basic Essentials||50GB (Pay As You Go)||$2,236.97|
|Fibroniks Basic Essentials + Night Owl||50GB (Pay As You Go) + 50GB (Night Owl)||$2,695.84|
|Fibroniks Family Essentials||100GB (Pay As You Go)||$5,104.89|
|Fibroniks Family Essentials + Night Owl||100GB (Pay As You Go) + 100GB (Night Owl)||$6,022.62|
|Fibroniks Come Alive||150GB (Pay As You Go)||$5,735.83|
|Fibroniks Family Entertainment||Unlimited||$8,546.39|
|Fibroniks Modern Family||Unlimited||$11,414.31|
|Fibroniks Power Pack||Unlimited||$16,633.91|
|Fibroniks Turbo Pack||Unlimited||$19,444.47|
|Wibroniks Nano Office||Unlimited||$7,169.79|
|Wibroniks Micro Office||Unlimited||$10,611.29|
|Wibroniks Small Office||Unlimited||$16,920.70|
|Fibroniks Micro Office||Unlimited||$10,037.71|
|Fibroniks Small Office||Unlimited||$15,773.54|
|Fibroniks Large Office||Unlimited||$41,584.78|
Wibroniks residential users will now pay the following;
|2GB||15 days + 15 days rollover||$172.07|
|3GB||15 days + 15 days rollover||$286.79|
|5GB||15 days + 15 days rollover||$573.58|
|10GB||15 days + 15 days rollover||$1,089.81|
|15GB||30 days + 30 days rollover||$1,089.81|
|20GB||30 days + 30 days rollover||$1,892.82|
|25GB||30 days + 30 days rollover||$1,892.82|
|60GB||30 days + 30 days rollover||$3,441.50|
Talk about paying through the nose. ZOLs email to customers was accompanied by the following statement;
Dear Valued Customer,
Further to the email sent on 18/6/2020 regarding a price increase, please note that the communication is no longer valid. We have since further updated our prices and the new adjustment will take effect on the 3rd of July 2020. Whilst we strive to manage costs where possible, we have had to make the adjustment due to prevailing market forces.ZOL email to customers
It seems the price increase might be motivated in part by the new interbank market rate established earlier this week which saw the ZW$ drop in value from 1:25 to 1:57 against the US$.
Will this result in an exodus? Well, of late ZOL and TelOne have both increased effected price increases during similar periods so I wouldn’t be too surprised if TelOne comes out announces an increment of their own in the next few days.
Will this result in ZOL customers getting a better experience – many WiBroniks users have been paying for a service that isn’t working as advertised so one would hope that these tariff shifts also translate to better service. Time will tell.