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#Broadband

Econet network down for some subscribers

   
4 comments

Econet subscribers have been facing challenges making calls this morning. At the time of writing it seems affected services include the following;

  • making calls;
  • checking your balance
  • accessing EcoCash
  • accessing the menu to buy bundles

Whilst some users have a connection, others have complained that the network is only giving them the option to make emergency calls.

Econet shared an update on their social media pages addressng the issue and put it down to a “technical challenge” as these MNOs often do;

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Dear Valued Customer

We regret to inform you that we are currently experiencing a technical challenge that has affected some voice calls. As a result some of our customers are failing to initiate call. However, services such as data, SMS and EcoCash are working well.

Our technical teams are working to resolve the issue and we will inform you once it has been resolved.

We sincerely apologize for the inconvenience caused.

Econet

From the statement it seems Econet is unsure of the extent of the problem. I have been unable to access EcoCash since 8am and so it does seem that service is in actuality not working well.


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Comments 4

Up to date
4 months ago

Your articles do not show dates when accessed though a news app like Google news. It’s difficult to know how current your news are.

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m.j.d.thomas
4 months ago

hello econet
I have been off air since 8 pm 24 july2020 cannot get signal 1 bar and cannot do airtime topup checks money transfer or any calls in or outmy number 0772513627 no signal also ig greendale coronation area in other words no ECONET CONNECTION AT ALL .Please advise when i can get back to full operation

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David Selman
4 months ago

My wife bought a sim card at ecoet head office in Bulawayo registered it but it’s now 3weeks and it states not registered on net work,whn u try to call or check the air tym balance.?

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Rodwell Dlodlo
4 months ago

Since yesterday 24/7 I can’t make a call message I get says I cannot make a call if I am on another call.. but I am not

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