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You can now report ZESA faults on WhatsApp in Harare

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National power supplier ZESA has announced that residents in Harare can now report faults on WhatsApp. This development follows the torrent of faults that have been happening in the region and countrywide.

The statement reads as follows:


The Zimbabwe Electricity Transmission and Distribution Company (ZETDC) wishes to advise its valued customers in Harare Region that it has introduced additional fault reporting WhatsApp lines to give customers more options and channels to enhance service delivery. Customers can now report faults through the following numbers:-

District Customer Service Centre WhatsApp Number

East: CBD, Borrowdale, Mabvuku and Ruwa 0719219977

North: Kuwadzana, Mabelreign and Warren Park 0715519387

South: Glenview, Sotherton and Waterfalls 0715519389

Chitungwiza: Makoni and Zengeza 0715519389

GENERAL MANAGER – HARARE REGION For more information contact its on: Email : ; Twitter : @ZetdcOfficial Facebook : ZetdcOfficial Website : WhatsApp : +263719219977/+263715519387/+263715389


Reporting ZESA faults via WhatsApp will make it easier to contact the national power supplier in the event of an outage, but I doubt it will affect ZESA’s response times. There have been a number of reports that faults are attended to far too late, leaving residents in the dark for days.

ZESA will also need to roll this out in other parts of Zimbabwe. It’s all well and good to have it in Harare but faults have been happening countrywide. I doubt it’ll take all that much for the national power supplier to get devices that can run WhatsApp in all corners of the country.

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26 thoughts on “You can now report ZESA faults on WhatsApp in Harare

  1. Kindly assist us in Shamva electricity is erratic here we only get electricity once or twice a week it is affecting our operations on the Farm

  2. Kindly assist us in Chitungwiza close to Town Center we had an electricity fault since Thursday 25 February 2021. Kindly get in touch with me on +263783248800

  3. I live in Budiriro 2.This is our second year now without a transformer.I March last year efforts to get electricity were made and were attached to another over loaded transformer. We cannot cook with our stoves especially during pick hour. Electricity are always on and off that we are forced to switch off all gadgets.Our transformer was removed maybe for repairs two years now. Kindly assist

  4. We have been paying our bill without any problem, i think we only skipped 3 times, since 2019, but we received a bill in amount of 38000, can you please explain where we are going wrong its a post paid.

  5. Good day

    We do not have electricity in Hatfield, St Andrews Street. Kindly assist, this is day 4

  6. We do not have electricity in Kuwadzana Extension, Hebert Chitepo area for the past 4 days.please assist

    1. Report the issue to ZESA, in my experience they are very responsive these days. Try to DM them on Twitter.

  7. No ZESA in my house only, no-fault inside the house, all paid up.
    16 Bevan road

  8. We do not have zesa in Highfields,Lusaka since last we wondering what’s going and we need help please

  9. We do not have zesa in Highfields,Lusaka since last night and we wondering what’s going on.we need help please

  10. We don’t have zesa three days now zesa whatsupp fault no assistance what’s the matter now what should we do

  11. Power supply is skipping households in unit N, Seke opposite seke 4 high the far end going towards jambanja market

  12. Does Zesa have a timer for underground cable fault as our always happens fortnightly from 9:30 Sunday to Tuesday and at times Wednesday in Sentosa/Mayfield Park area

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