Tech and Covid 19: The nexus of digital mental health

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hands on laptop, online, data, digital marketing, nkdigital

Just a few days after widespread festivities, celebrating the new year in 2020, the World Health Organization declared the outbreak of the coronavirus disease 2019 (COVID-19) as a Public Health Emergency of International Concern and soon after the virus quickly brought the world to its knees. 

In the beginning, most of us felt we would soon wake up from the nightmare but even now the nightmare continues as hundreds of thousands of people continue to be infected and thousands more lose their lives daily. 

As the modus operandi continued many of us have been left on the brink of insanity or immersed in unending stress, grief, depression and other psychological issues due to the anxiety associated with the harrowing headlines, isolation due to unending lockdowns, sudden retrenchments or halt to business, the pain of losing loved ones and even more so the fear of death or the unknown. COVID-19 threatens human life, threatens livelihoods, and threatens the way of life of every single individual in every location on the planet.

We may not have realised it but between the sharing of memes on social media and video calls with family, technology has emerged victorious/ central where strategies to combat the mental challenges that come with Covid 19 are concerned. Various technologies have played a significant role after schools were shut down during the COVID-19 pandemic.

Family time

The most obvious way in which technology is helping many people to cope with the new Covid era is how it has enabled people to stay connected by telephone and online channels despite movements being restricted. During recurring lockdowns, people have found it helpful to use video conferencing to experience ‘family time’. Leveraging technology such as online calendars has helped people to come up with a daily routine for exercise, chores, work and family time. This has been found to be beneficial for addressing mental health conditions including depression, anxiety and posttraumatic stress disorder.

Social media

Peer support through social media use, such as Facebook, has helped people to put aside their negative emotions through following positive and hopeful stories that have emerged as hundreds of Covid 19 survivors share their journeys for example. These platforms have also been providing positive and supportive connections or companionship, advice, financial assistance emotional care and advice during a time of physical isolation. Earlier work shows that many people with mental illness are increasingly turning to social media to share their experiences and seek mental health information and advice. Social media platforms have also enabled easy access to information for evaluating health-related risks.


Technology has also meant greater access to emotional support via the use of free wellness mobile phone apps that are designed to help understand and control the emotions generated by isolation and confinement. Studies have shown that these applications decreasing symptoms of depression and anxiety. Even in cases of psychological crises, mobile applications and helplines have been generated. Some of the applications such as Here for You-Snapchat, Snap Inc, and COVID Coach- can be used regardless of the geographical area of residence and are found on Android and Apple app stores, as well as Google. 

Access to Information 

People are now more than ever consuming news media, watching television as well as utilizing lifestyle apps to shop for groceries and other consumer goods, and engaging in-home workouts. Additionally, students are more reliant on this information function for educational purposes. The media platforms assist in adopting virtual learning and teaching models to continue providing education in the interim of the COVID-19 pandemic.  At the same time, virtual transactions and virtual reality can offer an escape from isolation as they visit shops and stores. 

Peer-to-peer assistance and teletherapy

Hundreds of community help platforms have been born under Covid 19 where individuals can request and offer assistance in their communities. The features include diverse support such as groceries, other supplies, etc. Even more significant is the role of software for therapy sessions during the COVID-19 pandemic in the forms of teletherapy or digital therapy as well as telepsychiatry.

Good old text messaging

Text messaging platforms have also been helpful in combating the mental health challenges evoked by COVID-19. Because texts are also delivered via individuals’ devices, are easy to send to thousands instantly using automated text-messaging platforms. These text-messaging interventions have demonstrated effectiveness in behavioural health promotion and disease management. Automated text messages, containing tips on coping with social distancing and COVID-19 anxiety have been very useful while for crisis situations, crisis hotlines provide free confidential help via text message.

The downside

However, the positive experience at media platforms and online experiences may lead to developing a close emotional bonding to social media use, which leads to addiction as there is no stopping point to scrolling. Again, mounting studies specified that negative data in the form of endless coronavirus-related newsfeeds and death numbers considerably increased the risk of global mental health issues and a serious worldwide infodemic. This in turn has eroded public trust and affecting the containment of the virus. On the other hand, games may make people more stressed and reading quotes about other peoples’ depression may awaken feelings of their depression.

After all, is said and done The COVID-19 crisis has indeed fast-forwarded the use of technology in mental health care. However, too much of anything becomes poison and hence there is a need for people to make sure to maintain the right balance with offline activities in their daily routine. Most importantly we must all stay hopeful for a better tomorrow because it shall surely arrive. 

About the Author

My name is Karen Whitney Maturure. I am a woman aged 28 who lives for writing, researching and most importantly, development work. My life and career have been driven by a strong passion to contribute to the improvement of the position of disadvantaged people in my country and the world over and I believe in the woman. I also have a strong academic grounding in human rights and project management having completed a Bachelor of Arts in Development Studies at Midlands State University. I am also a student at the University of Zimbabwe who is about to complete a Master’s Degree in International Relations and a holder of a Professional Certificate in Monitoring and Evaluation with the University of Zimbabwe.

I am currently the Communications and Administration Assistant for BIO-HUB Trust. I am a qualified, dedicated and experienced development worker, with over four years’ experience in project management particularly with ROOTS Africa, under the Zimbabwe Human Rights Fund at Hivos, the Urban Space Harare environmental project and the Adolescent Sexual and Adolescent Sexual and Reproductive Health and Rights department at the United Nations Population Fund Zimbabwe. 


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  1. Musiwa Silas

    Thank you for an article that points out a mixed blessing of technology in these unprecedented times.

  2. Musiwa Silas

    Thanks for the article that points out a mixed blessing of technology during these unprecedented times. I would like to add one downside of device use: Phubbing. I’m certain you know it’s a portmanteau for phone and snubbing. Excessive screen time can drive a wedge between loved one, making them room mates as opposed to marriage mates.

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