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You can now book e-passport applications online. Here’s how you do it

passport office, e-passport, biometric passport Zimbabwe, application online

Online e-passport applications are here! Well, not exactly… The express e-passport portal/centre is now up and running but it appears that it is only there for booking appointments according to a report by The Sunday Mail.

“The main purpose of the Express Centre is to bring convenience to those who need emergency passports. There are a lot of people that might be working but their time is limited, so they can simply book a time and get the passports at their earliest time of convenience.”

Terence Mutemararo, Express Passport Office Manager

The primary reason for this platform is to allow people who are in need of emergency or express e-passports a method to do so online. The goal appears to be reducing congestion and wait times at the Civil Registry Building. So if you are in need of an express e-passport, all you need to do is visit expresscentrezw.com.

Making a booking for an express e-passport online

Express e-passport online application Zimbabwe

The website gives you options for the location of e-passport offices (where there is only one for the moment in Harare) as well as contact information and fees. To book an appointment at the Civil Registry Building online for an express e-passport, you’ll need to click “Book Now

Express e-passport online

You’ll then be given a list of time slots for the day. And after selecting one of them you’ll then need to enter your name, email address and phone number.

Express e-passport online Zimbabwe

According to Express Passport Office Manager Terence Mutemararo, they can serve 20 people every 20 minutes if the booths are manned to capacity. Additionally, Acting Registrar-General Henry Machiri (in the same report by The Sunday Mail) said that e-passports applications and issuing will be available in all the country’s ten provinces by the end of June this year.

Bulawayo is the closest with Machiri saying “In terms of Bulawayo, the Technicians are working flat-out and before the end of this month Bulawayo will be issuing e-passports“.

Express e-passport requirements:

  • Your ID
  • Original Birth Certificate
  • Old or expiring passport if you have one
  • Application fee US$220.00
  • Passport will be out in 48-hours

You should also check out

Are e-passports another one of those things that are only being done because we are getting into election season? If the government was struggling with conventional passports do we have the materials and suppliers to meet the tsunami applications for these new and complicated e-passports? You can play or download the episode of Technikari where we discussed e-passports with the player below or by clicking the link here


Quick NetOne, Econet, And Telecel Airtime Recharge

28 thoughts on “You can now book e-passport applications online. Here’s how you do it

  1. So you wait 2 to 3 months for your appointment slot and you pay $100 more for getting the passport 48 hours after the appointment date.

    One might just go to the passport offices at your time and pay a tout $10 for a place at the front of the que. The convenience of not waiting is nullified by the lack of slots that make one wait months for an appointment

    1. So if its a real emergency your only options are join the line early in the morning or pay for a position in the line and pay $125 and then wait for the 1 week processing period (the current available might now be way up in June 2022)

  2. I managed to book an appointment for 5th April. I even received an e-mail to confirm it. Is this a genuine appointment? Why are some people saying you can only book in May?

  3. Mine applied at.the.launch of.Byo.e.passports was told there are errors and.has.to be sent.back to Harare.So what should I.do.another waiting glitch?

  4. For people who are looking at it from the outside (overseas), the Express Centre booking system is broken. You can literally walk in their offices and they’ll just put you in a queue, but will eventually deal with you.

    The passport process doesn’t actually take two days. It takes one full day. You can even fetch it on a Saturday. The Express Centre is extremely fast with how it processes the passports. If you have an expired passport, you can pay 220 dollars to get a new one easily.

    Key notes:
    You can ONLY apply for the passport in Zimbabwe. You CANNOT apply at any embassy or consulate in ANOTHER COUNTRY.

    The process is smooth…most of the time.

    Known issues:
    Broken booking system, so depending on the day you go and apply (preferably a Wednesday or Friday), you will have a huge queue to deal with.

    DO NOT GIVE ANYONE WHO IS NOT AN OFFICIAL OF THE PASSPORT OFFICE YOUR ID, APPLICATION FORM OR MONEY.
    There are many scammers by the passport office offering to do the process faster for you. They are lying and want to take your money and run. This happened to a woman recently.

    It is highly advisable to do this as early as possible. Because it’s a new system, it means there isn’t too high an influx of people yet. But trust me, word is spreading how easy this process is and you don’t want to start the process when the Express Centre has reached it’s peak.

    For people overseas needing to apply for a passport and can afford to wait two days (it’s one day actually) in Zimbabwe, get on this now!

    1. No, not for the e-passport. They need to take biometric fingerprints with you present (doesn’t matter if your fingerprints are on the passport form you filled in South Africa). If you’re talking about the older passport, you can still send a relative to do the process for you, but ONLY for the older, non-biometric passports.

  5. so i did apply for the ordinary passport in 2021 so its sill not out can i apply for the e passport as well

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