Liquid Home is facing challenges with its network with no resolution date yet

Edwin Chabuka Avatar

Liquid Home has been running maintenance after maintenance for the past month. On the 11th of November, they announced that maintenance would be going on for 5 days. That must have been one major maintenance. If you thought that was long, in the latest one the service disruption will go on indefinitely.

11 November 2022
Dear customer. There will be maintenance affecting service from 15/11/22 20:00 hours to 20/11/22 04:00 hours. We apologize for any inconvenience caused.

28 November 2022
IMPORTANT NOTICE: SERVICE DEGRADATION
Please note that we are currently experiencing degraded speeds on our network resulting in intermittent connectivity and in some cases, loss of service. Our engineers are working to resolve this in the shortest time possible.
We apologise for any inconvenience caused. Kindly bear with us.

Start time:11:29HRS CAT
Resolution time: TBA

Liquid Home Zimbabwe Twitter page

What’s the problem with their network?

Liquid Home states that they are experiencing degraded speeds on their network. Such technical problems are usually a result of changes in some network configurations or some core network elements that will be down forcing remaining network elements to pick up the load.

The issue at the moment seems to be isolated to certain areas and not a nationwide issue pointing to it most likely being a few network elements that are down in certain areas. What is worrying is the unspecified resolution time when we can expect the service to be back to normal. Whatever it is that is not working normally is probably not part of planned maintenance and may be a big fault seeing they are not sure when they can resolve it.

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5 comments

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  1. Ghost

    SERVICE DEGRADATION is not been cause with maintenance!!

  2. Imi Vanhu Musadaro

    To be fair, they send these notifications but, quite often, there’s no noticeable change in the network during the maintenance. I think it’s more professional to warn people beforehand, so that should you notice degraded performance you don’t waste your time in a customer support queue. You are also fully aware what is going on.

    FYI, other providers perform maintenance, they just don’t notify you. Otherwise, it’s Liquid only that is maintaining their network.

    Even Zesa does maintenance, but because of the extensive loadshedding, there’s no need to notify anyone power lines are being replaced or that trees are being cut.

  3. Thanos

    I know why this happening, in Bulawayo i have Dark Fibre trenching and connecting cables to existing Liquid Telecom fibre lines.

    1. jbg

      thanos can you explain what you mean in simple terms please are you saying the intermittent connectivity issues are due to new connections being made to the network? thanks

      1. Themba

        Yes its true, i have also noticed Dark Fibre making new connections on liquid Telecom fibre.I think this is what is making network slow.

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