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Zimbabwe and regional technology news and updates

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Econet Wi-Fi Hotspots Not Working For Weeks But They Chose To Remain Silent All Along

Techzim can confirm that many Econet Wi-Fi hotspots across the country are not properly working. Our readers were the ones who brought this to our attention by sending us a tip and for that WE THANK YOU. The problem has been around for two weeks at least as noted by one our readers. On Econet’s […]


Frustrated by bad customer service? Make a report on Hellomukoma

Say a company sells you – on paper that is – a very fast internet package. But when you connect, all you get is internet so slow you can swear it’s worse than dial-up. In Zimbabwe you could do one of two things: you could call them and ask to have this problem resolved and then go through a painful process […]


Customer service meets digital through social media

I was recently invited to present a paper on customer service in the digital era at a conference that was held in Johannesburg, South Africa. I focused on how brands can effectively utilise digital tools in the delivery of great customer service. Customer service has emerged as the key differential in the extremely competitive environment […]


The case of ZOL and its billing system (Update)

The general concept in any fair business transaction is that one party pays an agreed amount to get a specific product or service from the other party. If the money offered is not adequate or if the product does not meet the agreed specifications then a problem arises. With ZOL and their billing services it […]


press release: Telecel scoops various excellence awards

Telecel Zimbabwe was last week, for the second year running, presented with the Best Call Centre Award at the Contact Centre Association of Zimbabwe (CCAZ) Customer Service Excellence awards ceremony. Multichoice was the first runner-up for the award, while NetOne was second runner-up. Telecel was also named first runner-up for the Overall Most Customer Focused […]


Econet Officially Opening New Large Call Center Tomorrow

Econet Wireless Zimbabwe is officially opening its new call center in Harare tomorrow. Econet has built a new advanced call centre to handle increased traffic from its growing subscriber base now standing at more than 3.2 million.

Speaking about the opening, Econet CEO, Mr Douglas Mboweni said that massive growth had increased demand for service and support, which Econet has responded to by building a new and larger facility to field more calls from its customers.