Tag: ZOL

[Updated] ZOL Wibroniks has an annoying WhatsApp problem

A rant about ZOL Wibroniks, it’s WhatsApp issues and the fruitless back and forths with ZOL’s customer support.

ZOL customer has ZESA fault & finds data depleted after power is restored

Imagine suffering ZESA Fault and when power is restored you find that your ZOL Pay As You Go data has been depleted.

Zim mobile internet and data traffic grew by 43% in Q3 2020

POTRAZ has released a statement detailing the telecoms sectors performance in Q3 2020 and mobile internet and data traffic shot up again.

ZOL’s massive outage cost its customers a lot of money & time

ZOL customers won’t be too pleased with the massive internet outage the internet service provider experienced for the greater part of the day.

ZOL internet services are up and down due to network challenges

ZOL has said in a statement that it is facing network challenges which are affecting internet services

Network challenges the cause of ZOL’s internet outage

ZOL has released a statement regarding the internet outage.

ZOL internet is down!

ZOL internet is down as customers are reporting little to no internet access

Video: Interview with David Behr, Chief Digital Officer – Liquid Telecom

Techzim sits down with David Behr to discuss his illustrious rise through the telecom industry and how life has changed over the last year. Quick NetOne, Telecel, Africom, And Econet Airtime Recharge Number to recharge: Airtime amount: EcoCash number: {{error_message}} {{error_message}} If anything goes wrong, chat with us using the chat feature at the bottom […]

ZOL prices in local currency creep up again

ZOL has increased local currency prices for their internet packages to match the prevailing Foreign Exchange Rate. The price increase is hardly surprising because this happened last month at around the same time. The new price adjustment takes effect from the 2nd of September 2020. USD Prices remain unchanged The prices are as follows: Package […]

ZOL closes Harare shopafter staff members test positive for COVID-19

ZOL has announced that it will be indefinitely closing down branches in Harare after staffers tested positive for COVID-19. The internet service provider explained the situation via their Twitter account. Read the statement below: We regret to announce that some of our staff members tested positive to COVID-19 and are now quarantined. Strict measures around […]

ZOL now offering “Fibroniks on the Go” across Africa

One of the perks that ZOL offers are it’s Wi-Fi hotspots dotted across the country. These Wi-Fi spots offer ZOL and non-ZOL customers free internet access for a limited period each day. The benefit for ZOL customers (Wibroniks and Fibroniks) is that they can access “Fibroniks on the Go” through ZOLSecure. This is a service […]

More ZOL woes, as ISP is facing challenges with payments and MyZOL portal

ZOL has had a rough go of it of late. A couple of weeks ago we reported that Customer Services Staff were on an effective go-slow because of wages, subcontracted staff and NSSA payments issues. Last week the internet service provider had a problem with its core system which led to customers experiencing fluctuating internet […]

ZOL internet has been up and down, a problem with core network

It seems as though everything is not well at ZOL. There have been reports of unstable internet connection for most of the day. Facebook and Twitter pages have been slow to load or not loading at all. WhatsApp has also been dropping on and off, messages are also said to be taking forever to send […]

ZOL customer support agents stage go-slow protest in response to low wages

A week ago, we got an anonymous tip regarding developments at Liquid Telecom. The tip claimed that ZOL support staffers were staging a go-slow protest to voice their disillusionment with low wages and other work-related issues. The anonymous tip read; I have a credible source from zol support staff that the department is being underpaid […]

ZOL customers demand the ISP “justify” the most recent price hike – Are they the bad guys?

So ZOL increased their prices again yesterday. This you probably know if you read Techzim, are a ZOL customer or you just heard the outrage on social media. For the past few months, ZOL has been increasing prices pretty significantly and there really hasn’t been a clear explanation as to why the prices are going […]

ZOL prices in local currency jump to match the “official” rate

ZOL has updated prices for packages in local currency to match the forex auction rate announced on Tuesday. The new prices, which take effect from the 1st of August 2020 are as follows: Home and Office Package Name Data USD Z$ Home Fibroniks Zoom 10GB (Pay As You Go) 11 794 Fibroniks Lite 40GB (Pay […]

ZOL now locking LTE SIM cards to specific regions

Since mid-March ZOL shops stopped selling their popular LTE SIMs but they resumed selling the little things, last month. One of the new developments that will now come with newer LTE purchases seems to be a region locking. This means that if you buy an LTE SIM from ZOL they will now enable it to […]

ZOL now has US$ prices for their internet packages. ZW$ is still the cheaper option

I went on ZOL’s website yesterday and I was met with a new development. The Internet Service Provider (ISP) now has US$ pricing for each and every one of the packages listed on the site. Fibroniks US$ pricing Package Data cap ZW$ price US$ price Fibroniks Zoom 10GB $630.94 11 Fibroniks Lite 40GB $1 663.39 […]

ZOL announces yet another scheduled maintenance update for 5 July

It seems not a week goes by without ZOL subscribers receiving a maintenance update for their internet service provider. The latest heads up regarding maintenance was sent out today and reads; Dear Customer. There will be network maintenance affecting services from 5/7/20 22:00hrs to 6/7/20 06:00hrs. We apologise for any inconveniences caused. Whilst scheduled maintenance […]

ZOL says poor WiBroniks speeds a result of people moving outside of coverage areas

Many of the complaints WiBroniks customers have logged over the last few months have been to do with the speed of the network over the last few months. We reached out to ZOLto understand why this has been the case despite the fact that there have been multiple maintenance updates over the last few months. […]

ZOL Wibroniks Network Maintenance

ZOL has announced that it is going to be running nationwide maintance of their Wibroniks Network from the 3rd to the 17th of June Here is the statement they sent to their Wibroniks customers: The scheduled dates for maintenance for each area are: Harare 3 – 6 June 2020 Bulawayo 7 – 9 June 2020 […]

ZOL Announces Price Increase – Here’s What You’ll Pay Now (May 2020)

ZOL has announced yet another price increase which doesn’t come as much of a surprise considering just how the local currency has weakened over the last 2 weeks. The new pricing for ZOL’s packages is now structured as follows: Package Name Data $ Home Wibroniks Unlimited Unlimited $3,105 Fibroniks Zoom 10GB (Pay As You Go) […]

ZOL Shops To Reopen In Near Future

ZOL subscribers have been receiving a message from their Internet Service Provider (ISP) informing them that ZOL shops will be reopening next month. Dear Customer. Our shops remain closed until 31/05/20. Shops in Bulawayo,Harare and Victoria Falls will open on 01/06/20. The Contact Centre remains available. ZOL message to subscribers Following relaxation if COVID-19 restrictions […]

ZOLs Staffers Ask Subscribers To Share IDs Via WhatsApp – A Ticking Time Bomb

Zimbos are a pretty relaxed bunch when it comes to guarding our privacy on the internet. I got a gentle and unwelcome reminder of that a few hours ago. What happened? A ZOL staffer or someone with access to an official ZOL support line initiated a call to one of my colleagues. On the call, […]

TelOne & ZOL Customers Infuriated By Poor Customer Service During Lockdown

TelOne and ZOL are the biggest players in the fixed internet space in Zimbabwe – as you would expect a significant number of Zimbabweans rely on them. COVID-19 has resulted in an angry customer-base – as those with faults are getting service from the internet companies much slower than expected. The two entities social media […]

ZOL Shares Guidelines On How They’ll Be Attending To Faults During The Lockdown

With the 21-day nationwide lockdown now in full effect, ZOL has updated customers on how they’ll be addressing faults during this period. The Internet Service Provider said their staff-force will address faults as follows; For faults occurring outside a customer’s home, (“outside your premises or in the garden”) they’ll deploy staff to address the issue; […]

ZOL Closes All Stores To Curb Coronavirus Spread

ZOL has emailed customers informing them that they will be closing their stores to prevent Coronavirus spread. The email to customers read; Dear Valued Customer, The whole world is facing an unprecedented crisis with the coronavirus (COVID19) affecting individuals, families, businesses and nations. ZOL Zimbabwe is committed to playing its part in the prevention of […]

ZOL Announces New Prices For Fibroniks & Wibroniks Packages

POTRAZs announcement of new tariff thresholds for Internet Access Providers was followed up by an announcement by TelOne with their updated tariffs which took effect on the 14th of March. ZOL has now also reviewed pricing for Fibronik and Wibroniks packages. The pricing which takes effect on the 25th of March will now be structured […]

ZOL Service Maintenance Still On-Going, Wibroniks Customers Facing Disruptions

Yesterday at the launch of Liquid Telecom’s promotion targeting enterprise customers, one of the issues we brought to the attention of Liquid Telecom Regional CEO Mr Wellington Makamure was the fact that soe Wibroniks customers have been complaining about the quality of service over the past fortnight. The CEO explained that the reason why this […]

Liquid Telecom Announces 20-50% Data Discount For Enterprise Customers

Earlier today Liquid Telecom announced that from the 23rd of March they will be discounting broadband prices for their enterprise customers by 20%-50%. Regional CEO for Liquid Telecom in Southern Africa, Mr Wellington Makamure made the announcement explaining that the 6-month promotion will be provided to loyal customers who will get 20-50% additional bandwidth at […]