Reports of Samsung’s premium flagship device catching fire and exploding are starting to surface over the internet.
The global electronics giant has since delayed shipment of the smartphone to mobile carriers all over the world citing quality control issues.
Samsung Electronics Co Ltd has since acknowledged the reports telling TechCrunch:
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“In response to questions on Galaxy Note7, we are conducting a thorough inspection. We will share the findings as soon as possible. Samsung is fully committed to providing the highest quality products to our consumers”
Samsung also told Reuters:
Shipments had been delayed for quality control testing, and that shipments to South Korea’s top three mobile carriers had been halted
The charging and battery issues may have been caused by Samsungs switch to USB Type-C connectors, or it may be caused by the micro-USB to USB type-c converter it shipped with the units to ease the transition to the new connectors.
A news agency from Samsung operating country, Yonhap, claims to have been informed by Samsung that:
“Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers“
This news has come at a bad time for Samsung as their biggest rival in the smartphone market, Apple, is set to release its latest range of iPhone 7s next week.
We will inform you of any updates on this issue.