Two weeks ago, Ms. Sihle Maxine Mabuda sued Econet Zimbabwe for $50k (USD) on allegations that the mobile network operator had misrepresented its daily data bundles.
She argued that Econet was misleading the public by calling the “daily” bundles insinuating that their life span was a day (24 hrs) when in fact they were capped at 30mb.
Apart from the lawsuit, which captured the whole nation, Ms. Mabuda was granted approval to stage a peaceful demonstration to Econet’s HQ in Msasa on Friday, 25 November 2016 from 10:00am to 15:30pm.
The demonstration was set to be the first of its kind, a historic event in both Zimbabwe consumer rights activism and in the telecommunications sector, but unfortunately, it did not happen!
Why? According to Ms. Mabuda’s lawyers, the demonstration has since been postponed due to lack of public support. Ms. Mabuda had expected to be joined by the public (other disgruntled Econet subscribers) in protest but that did not happen as planned.
We hope to secure an interview with Ms. Mabuda soon to hear her side of the story and have since requested contact through her lawyers.
Maybe a break in silence could help drum up the support she needs, explaining her position and motivating factors for not only suing Econet but suing Telecel back in 2013 could bring some much-needed clarity to an issue that has been plagued by speculation. It’s difficult for the public to support something they don’t have the necessary information on or understanding.
Furthermore, we have not received a comment from our regulator, POTRAZ, who had initially confirmed they would respond to the issue after our countless attempts. When the regulator fails to comment on such an issue it may actually be more serious than we first took it as, she may have a case!
Would you come out and demonstrate with her if it was rescheduled?