Following an article in which I outlined a problem that I had with my FBC Mobile Moola Card, FBC have since send me their official response with regards to this issue. In addition they clearly stated that the Mobile Moola account does and ought to send SMS alerts whenever a swipe related transaction is performed. It appears there was a technical glitch related to my card which they have since attended to.
If you are not receiving an alert when you perform swipe transactions it might mean there is some sort of technical issue. I strongly urge you to get in touch with FBC support so they can help you with this. Despite what some people were saying, these alerts are an important functionality that you should always take advantage of.
Here is the FBC Official response to the issue:
As one of the leading commercial banks in Zimbabwe, FBC Bank introduced the Mobile Moola Instant Card account. The FBC Mobile Moola Instant Card is a prepaid- ZimSwitch enabled load and go card which opens a whole world of financial convenience for existing and prospective FBC Bank Clients. It was launched with a clear objective of offering low cost and secure conventional banking services to the marginalised, un-banked and under-banked members of the society as a conscious effort for augmenting the Reserve Bank of Zimbabwe’s drive to promote the financial inclusion of people from all walks of life.
Protection of client’s account information, compliance with local and global regulatory account security requirements and adoption of international best practices for ensuring the security of customers’ accounts is at the core of FBC Bank’s new product development process. As a result, the FBC Mobile Moola Instant security features are in compliance with the local regulatory requirements for secure cards and best international practices.
The basic security features for the card include the Personal Identification Number (PIN) and SMS alerts. Whilst the PIN number allows only the legitimate FBC Mobile Moola Instant Card account holder to access funds from the account, SMS alerts allows the card holder to receive real-time notifications for all account activities. These and other internal security features ensure that FBC Bank clients’ accounts are secure.
In light of the above, FBC Bank has been on a major drive to buttress the functionalities of the affordable, secure and reliable Mobile Moola Instant Card and enhance its security features. It has been expertly designed to offer all the basic services available on local mobile banking platforms. The card allows clients to conveniently have access to a wide spectrum of financial services listed below:
• Balance enquiry on the FBC Mobile Banking App/Mobile Moola(*220#), POS or ATM
• Mini Statement on the FBC Mobile Banking App/Mobile Moola(*220#), POS or ATM
• Three months statement from FBC Bank or Building Society Branches
• Internal account transfers
• Transfer to other Banks on the ZimSwitch platform
• Bill Payments
• Airtime-top ups
• Linked to all Wallets- Ecocash, Telecash and OneMoney
• Cash Withdrawal on FBC and ZimSwitch-enabled ATMs
• Purchase of goods and services on local Point of Sale machine
As a prepaid platform, the FBC Instant Card is an account in itself. With an initial deposit of $2.00 only and no monthly charges, the instant card fulfils every Zimbabwean’s need for access to affordable formal financial service. Clients are not required to have a bank account in order to register for this affordable banking service. The application requirements of the Instant Card are $2.00 a copy of a national Identity document, a registered mobile number e- mail address and of course the bank would want to know where you stay. The card does not attract monthly bank charges. Prospective clients can get the FBC Mobile Moola Instant Card at any FBC Bank/Building Society branch, any registered agent or Mobile Moola foot soldiers(FBC Branded sales personnel who sale the card in the streets).
The FBC Mobile Moola Instant Card is a secure platform. The card’s design was in full compliance with regulatory local requirements for client’s account security and international best practices.
Issued on 14 November 2018
Roy Nyakunuwa -Group Marketing
Group Marketing Division
FBC Centre, 45 Nelson Mandela Avenue
Phone: 04 707057/704608/783206