Effective Date: 16 October 2024
1. Introduction
Techzim (“we”, “our”, “us”) operates www.techzim.co.zw and provides services through our WhatsApp bot. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and store your personal information when you interact with our services, including when you make a purchase.
By using our services, you agree to the collection and use of your information as outlined in this Privacy Policy.
2. Information We Collect
We collect the following personal information when you place an order:
- Name: To identify the recipient of the product and ensure it is delivered to the correct person.
- Address: To ensure accurate and timely delivery of your purchased items.
3. How We Use Your Information
We use the personal information collected for the following purposes:
- Order Fulfillment and Delivery: Your name and address are used to process and deliver the products you purchase.
- In-house Delivery: Whenever possible, deliveries are handled by our in-house delivery team.
- Third-Party Delivery Services: Occasionally, we may use trusted third-party delivery services to ensure your product is delivered promptly.
- Communication: We may contact you through WhatsApp, email, or phone to update you on the status of your order or answer any questions related to your purchase.
- Order Reference: We retain your personal information as part of the order data for future reference in case of disputes or inquiries.
4. How We Protect Your Information
We prioritize the security of your personal information and take reasonable measures to protect it from unauthorized access, use, or disclosure.
- Data Encryption: We employ encryption technologies to protect your personal data during transmission.
- Access Control: Access to your personal data is limited to authorized personnel who require it for order processing and delivery.
- Retention: We retain your personal information as part of your order history for reference purposes, but only for as long as necessary for this purpose and as required by law.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- In-house Delivery Team: Our delivery team will have access to your name and address to complete the delivery.
- Third-Party Delivery Services: In cases where we use third-party delivery services, we may share your name and address with them solely for the purpose of completing the delivery.
6. Your Rights
You have rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request corrections to any inaccurate information.
- Deletion: You can request the deletion of your personal information, subject to any legal requirements for retention.
- Withdrawal of Consent: You may withdraw your consent to data processing at any time, though this may affect our ability to provide services.
To exercise any of these rights, please contact us at [insert contact email].
7. Data Retention
Your personal information is retained as part of your order history for reference purposes. This data is stored securely and will be kept only for as long as necessary to fulfill the purpose for which it was collected, including legal and operational reasons.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: admin@techzim.co.zw
- Address: 3rd Floor Blue bridge, Eastgate Mall, Harare, Zimbabwe
