Last week, after we attended the Econet VoIP launch we discovered that the product’s web platform, voip.econet.co.zw, was basically not ready for public viewing. This despite the fact that they told us about the web platform and made the website address very clear for everyone to see at the launch event. But still, we thought maybe it had probably been a crazy day for the web team at Econet and they’d get around to fixing it over night or the next day. So we let it slide.
It’s been a whole week and the site is still not fixed! Links still don’t work, and if you check out the pages they are hiding from users (by making links not work), you see the pages still contain default SysMaster (their supplier) information. Below is an article this writer posted on a personal blog about the issue. We’re publishing it here in the hope that someone at Econet will get the website fixed.
During his presentation of the new service, the econet commercial director George Barbaressos, wouldn’t disclose the tariffs of the new services. Close to the end of the presentation however, I saw a slide that had the web address of the web platform of the the service and took a photo of it:
As any guy would do I checked the website for any information we were not getting from the presenter, and sure enough the tariffs were on the website. I tweeted the web address to the Techzim followers so they too could find more details about the new service.
On checking the website again when I was writing the story, I noticed someone had taken down the tariffs and in place of the information put up the following image:
By this time I had already seen tweets that the website was quite broken so I accepted that this wasn’t ready for viewing yet and the guys were fixing stuff. Advised readers the same.
Still wanting to hunt for more information I clicked around the site. Most of the links were not working but eventually I clicked on Contact Us and it opened a page that, instead of providing Econet details, provided some “about us” and contact details of a company called SysMaster Corporation:
Googled the company and saw that it offers VoIP Billing, Gateways and other stuff. Kinda made sense then that Econet bought the VoIP system from SysMaster and they forgot to change this. The forgetting doesn’t make sense, it’s the “why SysMaster” that does.
This also explains other pages like the Econet VoIP “Terms of service” page which has information about a different company now called Norfa:
Eventually found that Norfa is actually one of SysMaster’s VoIP systems and the specific one Econet got, I presume. SysMaster, it seems, created a dummy company to demonstrate Norfa to its clients. The dummy norfa actually has a website:
So what’s the point?
The point is that Econet VoIP launched today in the morning and they made the web address very visible during the presentation of the new product even though they knew the platform wasn’t ready yet.
The point is that if the web admin guy/girl at Econet was able to take down the tariffs quickly when we disclosed the web address on Twitter, how is he/she failing to just go in there and remove the default pages that come with the system?
The main point here is: how under the sun do you launch a product, one of whose main points of interface with customers is the web, without having the web platform ready? Doesn’t make any sense.