We have said a lot about Steward Bank customer grievances and it’s getting monotonous, I know! But hey, it’s not our fault – we are obliged to say it when it happens and…it has!
So on twitter, there is a #BringBackOurMoney! petition that has been circulating. It reads
Thousands of Zimbabweans have been victims of mismanagement of funds, incomplete RTGS transfers, fake and inconsistent bank statements, poor client service, unresolved cases and so many more.
This petition is to say to Steward Bank, we need our money back. We’ve had enough, and if you dont resolve this, we’ll take it to court!
It hasn’t gained much traction as yet but who knows?
There are two possible reasons why people haven’t/won’t sign the petition:
i) There has actually been an improvement on the Steward Bank services
ii) People are tired of complaining about the same thing over and over again.
I have a hunch that it’s the second reason. Well, maybe a hunch is not the right word there because I have reason to think so. If you follow Steward bank on Facebook, you’ll realise that a good percentage of all comments are actually complaints. And this does not look good! Maybe the bank bit more than it could chew (or keeps biting more than it can chew) but if I, a layman can figure this out, I’m sure the professionals can to, or should have – that’s if that is the actual problem.
It’s been slightly more than month since the bank’s new leadership appointments in the IT department – something that excited us. We hoped these changes would help bring the bank back to its feet. Well maybe it’s still too soon for us to be making any conclusions yet, but we still hope for the best.