Last week I ranted a little about walking into TelOne and basically getting the kind customer service that makes you want to shop elsewhere. Small problem with that is the fact that TelOne runs a monopoly on ADSL services right now so there’s no taking the business elsewhere. But ranting about it helps sometimes. It did in this case.
I walked back into the TelOne main post office in Harare this week, just as I was told to. No queue this time so I headed straight for the lady’s desk.
“Hello” she greets me smiling.
“You said to come back today…” I begin before she interrupts “I know. Please give me your reference number?”
She is nicer today. Way nicer. A colleague of hers at another desk asks in the Shona vernacular “Ndivo mkwasha vaya here ava?”. Loosely translated she’s asking if I’m him. I have no idea who she’s talking about but the answer confirms I am.
Whoever I’m supposed to be, this must be positive. If they’ve been waiting for me to show up…
The long and short is that they have a landline ready for me this time and if nothing goes wrong I’ll be getting the service within 21 days. That period is still three times as long as I have been told it should take but I’m not wasting any more of my holidays spirit complaining.
So, 21 days from now, next year, I’ll hopefully finally get the ADSL I applied for on 30 September 2011. How efficient!