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ZOL subscribers experience service outage , ISP apologises & offers 10GB of free data (update)

ZOL, Liquid Telecom

If you are a ZOL subscriber and have been struggling to access the internet you aren’t alone. For almost a full day the internet service provider experienced a network outage.

The readers who we spoke to who were experiencing challenges were WiMAX subscribers from different parts of Harare with some ZOL Fibroniks customers are also experiencing a loss of service.

According to a statement released by ZOL, the service disruption affected its phone lines and some customer connections with WiMAX users being the most affected group. ZOL has stated that the problem has since been rectified.


On Wednesday 18 February, there was service disruption that affected our phone lines and some customer connections.

The issue, which predominantly affected our WiMAX users, caused IP addresses to be incorrectly mapped, redirecting customers to an error page.

The cause of this issue has now been resolved and customers can now browse normally. If they’re still experiencing problems, we recommend they reboot their router. If the issue persists, please contact our Service team.

While ZOL would not point out the specific cause of the fault, there is a host of possible reasons behind the outage. Complete network disruptions aren’t new especially since the provision of data to the end consumer is dependent on other providers who include sub-sea cable operators and terrestrial fibre operators.

Towards the end of January this year, South Africa experienced a massive internet outage caused by a fault on Seacom’s sub-sea link and a similar loss of service on a West Africa Cable System (WACS) link.

The disruption also affected other Sub-Saharan countries including Zimbabwe which had subscribers to different internet providers experiencing intermittent internet connections during that period.

With some sort of disruption being inevitable at some point, the most prudent thing to do if your business revolves around a constant data connection is to have a backup internet option.

This could be anything from a mobile broadband solution to something as permanent as ADSL.  Even an entry level package is enough to keep you on the internet when something like an entire network outage occurs.


ZOL Zimbabwe has since issued another statement regarding the service outage, specifying that only a small percentage of its subscribers were affected. As an apology the ISP has offered all its customers on capped data 10GB of free data. You can read the statement below.

Last week, Wednesday 18 February 2016, ZOL acknowledges the service disruption that affected our phone lines and some customer connections.

Although only a small percentage of ZOL customers were affected, by way of an apology we‘ve credited 10GB of free data to all customers on capped ZOL packages. The data can be used until the end of February.

We have contacted the relevant customers, and our Service team will be on hand to answer any queries.

We thank our customers again for their patience and continued support.

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