WhatsApp IS the internet in Zimbabwe, accounts for 34% of mobile internet traffic


POTRAZ just confirmed something that we’ve always assumed. Zimbabweans use WhatsApp more than any other broadband service or application.

According to the latest report from the telecoms regulator, the Instant Messaging (IM) platform’s bundles accounted for 34% of mobile broadband traffic in the fourth quarter of 2015.

This dwarfs the 3% registered for Facebook bundles use and though it comes second to the 63% recorded for “Other Data Usage” it paints a very clear picture of how dominant the service is in determining Zimbabwe’s broadband use.


POTRAZ’s report only highlighted WhatsApp bundles use, which in effect, shows an even greater data use for the chat service. These bundles are only available to prepaid broadband users, so any postpaid or contract line subscribers who use WhatsApp actually add to that 34% total.

The popularity is hardly surprising, though. WhatsApp bundles, which were first introduced to Zimbabwe by Econet Wireless in 2014 and adopted by the other two operators, Telecel and NetOne, enable “unlimited” access to the IM service.

Mobile operators introduced the bundled service as a way of monetising the service especially since it had, like other Over The Top services like Skype, accelerated the decline of voice revenue.

The bundles became a huge hit because of their value proposition to the Zimbabwean “mobile internet elite” which struggles with high broadband costs and limited disposable incomes due to the tough economic environment.

A $3 monthly subscription guarantees access to a service that has voice calling and chat capabilities even when a subscriber fails to top up with conventional data.

However, WhatsApp’s appeal doesn’t just lie in the data budget and economics. Thanks to its multimedia capabilities, the service has become arguably the most relevant tool for sharing images, audio and video content, a functionality that has been exploited by content creators and anyone else trying to share the latest joke or viral clip.

Another feature, WhatsApp Documents, which was introduced a fortnight ago has also added to “App’s” appeal, and it won’t be long before that too is used by thrifty Zimbabweans as a way of eliminating costs and adding distribution efficiencies.

WhatsApp bots, which add to the functionality of the application by patching in web services like Wikipedia, news alerts, and weather updates have also emerged on the scene, with pockets of users relying on these workarounds just to squeeze as much broadband as possible from WhatsApp bundles.

More evidence for the net neutrality argument

In the absence of net neutrality regulations against bundled services, with no indication of lowered broadband prices and with the continual addition of functionality (whether officially or through hacks), it looks like WhatsApp bundles are only going to become even more popular.

While it may be great that WhatsApp bundles offer people a convenient way to access the internet at a discount, the fact that they shape broadband access patterns is a major concern.

WhatsApp’s popularity and product quality have never been a point of contention, but the way these bundles have come to dominate the portrait of Zimbabwean internet use in just two years is an uncomfortable thought, especially when you consider the rest of the internet that is being passively sidelined.

An uneven access to parts of the internet actually moves people away from the rest of the web and if Zimbabwe is to fully harness the opportunity of the internet it has to look beyond WhatsApp, no matter how cheap or convenient it is.

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