Econet has just introduced a chatbot that users can interact with on via Facebook Messenger. The bot is called Bud-e and can help users with :
- EcoCash Pin Resets
- PUK Request
- Internet Settings
- EcoCash Reversals and More
Before Bud-E can serve you, it(Chatbots have no gender right?) will walk you through a verification process and check your Number, and ID Number before giving a number of options to chose from.
Bud-e also has a host of other features which include
- Ability to buy electricity through EcoCash
- Redirect you to other affiliates and partners such as Kwese, Steward, Zol, Cummi etc.
- Direct you to Econet shops
I guess this is a great way to help customers who need service since sometimes the call centres are overloaded.
What do you think about Bud-e? Will you be chatting with it anytime soon?
Econet Wireless Zimbabwe, a subsidiary of Econet Wireless International, is the first and largest mobile network services provider in Zimbabwe. The telecoms giant became popular with its products and services such as Buddie. It has established branches in different corners of the country and enjoys... Read More About Econet