Econet has just introduced a chatbot that users can interact with on via Facebook Messenger. The bot is called Bud-e and can help users with :
- EcoCash Pin Resets
- PUK Request
- Internet Settings
- EcoCash Reversals and More
Before Bud-E can serve you, it(Chatbots have no gender right?) will walk you through a verification process and check your Number, and ID Number before giving a number of options to chose from.
Bud-e also has a host of other features which include
- Ability to buy electricity through EcoCash
- Redirect you to other affiliates and partners such as Kwese, Steward, Zol, Cummi etc.
- Direct you to Econet shops
I guess this is a great way to help customers who need service since sometimes the call centres are overloaded.
What do you think about Bud-e? Will you be chatting with it anytime soon?
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